<p><span style="text-decoration: underline;"><strong>About the Role</strong></span></p><ul><li>We are seeking a visionary and business-aligned <strong>Head of Digital &amp; IT</strong> to lead our technology strategy and digital transformation agenda across the Retail/FMCG business. This is a senior leadership role responsible for shaping and delivering the organization's technology strategy, with a focus on digital platforms, enterprise systems, and service excellence.</li><li>The successful candidate will drive technology initiatives that directly support customer acquisition, retention, operational efficiency, and differentiated service delivery. This role will own the full technology, data, and digital strategy, ensuring every investment delivers measurable business impact-from customer engagement and conversion through to platform performance and automation.</li></ul><p> </p><p><span style="text-decoration: underline;"><strong>Key Responsibilities</strong></span></p><ol><li><strong> Strategy &amp; Digital Transformation</strong></li></ol><ul><li>Define and execute the digital and IT strategy in alignment with organisational goals, translating business needs into clear technology roadmaps and measurable outcomes</li><li>Lead end-to-end digital transformation initiatives across retail operations, e-commerce, supply chain, and distribution channels</li><li>Drive innovation by identifying and integrating emerging technologies including AI, data analytics, automation, and cloud solutions</li><li>Spearhead omnichannel and e-commerce strategy, including direct-to-consumer (D2C) platforms, mobile apps, and marketplace integrations</li></ul><ol start="2"><li><strong> IT Operations &amp; Enterprise Systems</strong></li></ol><ul><li>Lead the end-to-end IT service function, including service management, platform architecture, and major programme delivery</li><li>Oversee enterprise applications including ERP (SAP ECC/S/4HANA), CRM, POS, and digital platforms</li><li>Ensure IT infrastructure (cloud, network, security, end-user computing) is robust, scalable, secure, and future-ready</li><li>Establish strong IT governance, cybersecurity, and data privacy frameworks</li></ul><ol start="3"><li><strong> Stakeholder Management &amp; Business Partnership</strong></li></ol><ul><li>Act as a key technology advisor to the C-suite and business leaders</li><li>Collaborate closely with retail operations, merchandising, supply chain, finance, and marketing teams to align technology with commercial priorities</li><li>Translate complex technical concepts into business value propositions and drive change management across the organisation</li></ul><ol start="4"><li><strong> Team Leadership &amp; Development</strong></li></ol><ul><li>Build, mentor, and develop a high-performing technology team, structuring capabilities across service delivery and project execution</li><li>Foster a culture of ownership, innovation, and continuous improvement</li><li>Lead cross-functional teams to deliver complex digital transformation projects on time and within budget</li></ul><p> </p><p><span style="text-decoration: underline;"><strong>Qualifications &amp; Experience</strong></span></p><p><strong>Essential:</strong></p><ul><li>Bachelor's or Master's degree in Information Technology, Computer Science, Business Administration, or related field</li><li>Minimum <strong>15+ years</strong> of IT leadership experience, with at least <strong>5+ years</strong> in a senior management role within FMCG, Retail, or Consumer Goods sectors</li><li>Proven track record in leading digital transformation and implementing enterprise-wide systems (ERP,DTC, CRM, POS, e-commerce platforms)</li><li>Deep expertise in retail operations, supply chain, and store technologies</li></ul><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. 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