Business Analyst –CRM or Ecommerce(TW10038428)

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Salary : RMB200000 - RMB350000
Location : Shanghai
Post Date :
Employment Type : Permanent
Job Order Number : TW10038428
Line of Business : IT & Technology

Description :

Job Responsibilities

- Leading or participating in the design and architecture sessions with the users, gathering and documenting business processes and requirements

- Writing technical/functional specifications for planned work

- Assess the efforts/cost for the requirements with users and technical team - Creating data migration and integration mappings

- Conducting users training session - Resolves system issues, consistently following SLA and change control procedures.

- Assisting with architecting the front-tier sales systems including e-commerce platforms, CRM and integration with logistics system and ERP

- Proactively advice users on process optimization with the best practice in the industry

- Regular communicate with users at all levels on project and issue resolution

- Assisting project management in implementation projects


- Minimum Bachelor Degree or equivalent experience in an Information Technology or Business Systems related discipline.

- At least 3-5 years professional experience as business analyst or consultant for CRM in a large scale MNC environment.

- In-depth customizing, architecting and reporting knowledge of the various modules of Microsoft Dynamics 365 online and e-commerce platforms

- Hands-on skills in CRM (MS Dynamics 365/Salesforce/Siebel), E-commerce platform (online/app/we chat/call centre), C#, ASP.NET, SQL, Microsoft Azure Platform, MS SQL and Oracle Database, Business analysis/specification writing

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Room 2639, 26th Floor, Central Plaza Office Tower, No. 381, HuaihaiZhong Road
200020 Shanghai
Phone : +86 21 6032 0555

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