<p>We are seeking an experienced Operations Manager to lead end-to-end store excellence across key high-traffic transit zones in Shanghai. You will ensure world-class guest experience, strict operational compliance, and superior commercial performance. This role involves orchestrating daily operations, workforce planning, SOP governance, loss prevention, and service recovery while partnering with cross-functional teams including IT, Finance, HR, and Trade Marketing.</p><table><tbody><tr><td><p>Key Responsibilities</p><p>1. Operations Excellence and Store Readiness</p><ul><li>Own daily store readiness protocols including opening/closing procedures, cash integrity, floor recovery, cleanliness, safety checks, and compliance with restricted area regulations.</li><li>Standardize and enforce Standard Operating Procedures (SOPs) regarding service delivery, cash handling, inventory movements, age-restricted sales, and passenger flow management.</li><li>Coordinate with Terminal Managers and Store Supervisors to align staffing levels, task allocation, and peak-hour coverage strategies.</li></ul><p>2. Commercial Drive and Customer Experience</p><ul><li>Partner with Trade Marketing and Category teams to execute promotions, visual merchandising, and planograms; ensure accuracy in pricing and promotional activities.</li><li>Lead service recovery protocols; oversee queue management and peak operational plans to maintain high Customer Satisfaction (CSAT) and Net Promoter Scores (NPS).</li><li>Drive cross-selling, conversion rates, and basket size metrics through effective coaching, daily team huddles, and KPI dashboard analysis.</li></ul><p>3. People Leadership and Workforce Planning</p><ul><li>Lead and develop a diverse team including Guest Experience Managers, Operations Support Assistants, Operations Analysts, and Runners; establish clear goals and regular feedback rhythms.</li><li>Oversee rostering, overtime control, and skills coverage across multiple terminals; ensure completion of onboarding and recurrent training programs.</li><li>Embed a culture of safety, integrity, inclusion, and continuous improvement within the team.</li></ul><p>4. Inventory and Loss Prevention Coordination</p><ul><li>Coordinate with Customer Relations and Loss Prevention controllers to ensure the integrity of bonded stock, manage transfers, and control shrinkage.</li><li>Ensure stock accuracy through cycle counts, discrepancy resolution, and management of damages/returns; adhere to timely Work Orders in collaboration with Planning and Supply Chain.</li><li>Support internal and external audits (cash, inventory, compliance) and close findings with robust action plans.</li></ul><p>5. Maintenance and Store Support</p><ul><li>Align with the Store Maintenance Manager on reactive and preventive maintenance schedules to minimize downtime and impact on guest experience.</li><li>Manage store support logistics with Runners, including stock staging, backroom housekeeping, waste management, and ticketing/labeling.</li></ul><p>6. Data, Reporting, and Continuous Improvement</p><ul><li>Own daily and weekly operational dashboards tracking sales, conversion, CSAT, shrink, compliance, and labor productivity.</li><li>Lead root cause analysis on variances, incidents, and service gaps; implement targeted Kaizen actions for improvement.</li><li>Prepare comprehensive performance updates for the Operations GM, highlighting risks, mitigation strategies, and long-term improvement roadmaps.</li></ul><p>7. Cross-Functional Collaboration</p><ul><li>Collaborate with IT on POS uptime, incident response, and device readiness; work with Finance on cash variance analysis and operational cost control.</li><li>Coordinate with HR on recruitment, scheduling, disciplinary actions, and employee recognition programs.</li><li>Partner with Ecommerce and Loyalty teams on click-and-collect services, omnichannel pickups, and in-store engagement initiatives.</li></ul><p>Qualifications and Experience</p><ul><li>Bachelor's degree in Business, Operations, Retail Management, Hospitality, or a related field.</li><li>7 to 10 years of experience in multi-site retail or high-volume transit retail operations, including at least 3 years in a supervisory or managerial role.</li><li>Proven track record of delivering service KPIs, maintaining operational compliance, and driving commercial growth in high-traffic environments.</li><li>Experience working with airport authorities and adhering to restricted area operational rules is highly advantageous.</li></ul><p>Skills and Competencies</p><ul><li>Strong leadership, coaching, and stakeholder management skills.</li><li>Excellent operational discipline with acute attention to detail; adept at SOP deployment and audit readiness.</li><li>Data-driven decision-making capabilities with proficiency in Excel and BI dashboards; comfortable with POS and various retail systems.</li><li>Ability to remain calm under pressure; effective at service recovery and issue escalation.</li><li>Fluent in both English and Mandarin (written and spoken).</li></ul><p>Preferred Certifications</p><ul><li>Fundamentals in Lean/Kaizen methodologies.</li><li>First Aid and Fire Warden certifications.</li><li>Basic familiarity with IT and POS systems</li></ul></td></tr></tbody></table><p> </p><p> </p><p> </p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice https://www.roberthalf.cn/en/privacy-statement. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><hr /><p><em>点击"申请"，即表示您明确同意 Robert Half 可以使用您的个人信息来处理您的工作申请，并不时与您联系以获得未来的就业机会。 如需进一步了解 Robert Half 如何处理您的个人信息以及如何访问和更正您的信息，请阅读 Robert Half 隐私声明<a href="https://nam02.safelinks.protection.outlook.com/?url=https://www.roberthalf.cn/en/privacy-statement&data=05|01|[email protected]|45960615caf741a897da08db12e2448b|16532572d5674d678727f12f7bb6aed3|0|0|638124535281002861|Unknown|TWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=|3000|||&sdata=txey6FkFkoVyheBOucHzeYO1yTcFywlr7N4oX7M8axY=&reserved=0">https://www.roberthalf.cn/en/privacy-statement</a> 。请不要在您的简历中向我们提交任何敏感的个人数据（例如身份证号码、种族、性别、宗教、婚姻状况或工会会员身份），因为我们此时不收集您的敏感个人数据。</em></p><p> </p><p> </p><img src="https://counter.adcourier.com/QnJpYW4uWmhhbmcuODQyMjguMTA5MjFAcmhpY24uYXBsaXRyYWsuY29t.gif">
<p>Company Introduction:</p><ul><li>A developing company looking for Sales Manager.</li></ul><p> </p><p>Responsibilities:</p><ul><li>Proactively develop new clients, be responsible for promoting and selling the company's one-stop professional services (such as finance and taxation, auditing, business consulting, HR advisory, etc.) to target enterprises, and complete the designated sales tasks.</li><li>Promote our services to potential clients (including but not limited to multinational corporations in China and overseas investment institutions), identify their needs, and develop and maintain cooperative partnerships with channel partners (such as banks, law firms, chambers of commerce, etc.) to obtain business opportunities.</li><li>Accountable for the strategic development and ongoing management of diverse channels, as well as coordinating and organizing various channel-related activities.</li><li>Responsible for engaging in strategic dialogues with the market, deeply understanding market demands, and possessing keen insight into market trends and profound comprehension abilities. Simultaneously serving as the company's brand ambassador to enhance the company's influence in the market.</li><li>Deeply explore customer needs, effectively convey the value of our professional services, and with the support of internal experts, provide customers with accurate recommendations of solutions to facilitate cooperation.</li><li>Analyze the market competition landscape and industry trends, formulate and implement effective sales strategies.</li></ul><p> </p><p>Requirements:</p><ul><li>A full-time bachelor's degree or above is required, and those with professional backgrounds in finance and taxation, accounting, finance, human resources, and other related fields are preferred.</li><li>Have more than 2 years of experience in sales or customer relationship management. Those with sales experience in enterprise services, professional services (such as finance and taxation, consulting, etc.) will be given priority.</li><li>Possessing excellent communication and expression skills, business negotiation skills, and the ability to independently develop clients. Having a strong sense of customer service and quick learning ability.</li><li>Possess certain industry analysis capabilities, have a keen sense of market information, and be able to understand the potential needs of corporate clients in aspects such as finance, taxation, and compliance.</li><li>Proactive, approachable, with good pressure resistance and team spirit.</li><li>Fluency in Mandarin and English.</li></ul><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice https://www.roberthalf.cn/en/privacy-statement. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><hr /><p><em>点击"申请"，即表示您明确同意 Robert Half 可以使用您的个人信息来处理您的工作申请，并不时与您联系以获得未来的就业机会。 如需进一步了解 Robert Half 如何处理您的个人信息以及如何访问和更正您的信息，请阅读 Robert Half 隐私声明<a href="https://nam02.safelinks.protection.outlook.com/?url=https://www.roberthalf.cn/en/privacy-statement&data=05|01|[email protected]|45960615caf741a897da08db12e2448b|16532572d5674d678727f12f7bb6aed3|0|0|638124535281002861|Unknown|TWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=|3000|||&sdata=txey6FkFkoVyheBOucHzeYO1yTcFywlr7N4oX7M8axY=&reserved=0">https://www.roberthalf.cn/en/privacy-statement</a> 。请不要在您的简历中向我们提交任何敏感的个人数据（例如身份证号码、种族、性别、宗教、婚姻状况或工会会员身份），因为我们此时不收集您的敏感个人数据。</em></p><p> </p><p> </p><img src="https://counter.adcourier.com/RmFubnkuVGFuZy43ODE3MS4xMDkyMUByaGljbi5hcGxpdHJhay5jb20.gif">
<p><strong>Recruiting Ad: Solution Architect (Retail Systems)</strong></p><p>Are you an expert in retail system design and passionate about transforming how leading brands connect with customers? Our team is seeking an experienced Solution Architect to lead innovative initiatives in omni-channel and merchandising system architecture for the retail industry.</p><p><strong>Key Responsibilities:</strong></p><ul><li>System Architecture & Modeling: Analyze and model complex business scenarios, design logical structures for omni-channel inventory sharing, and create robust multi-channel order fulfillment logic.</li><li>Collaborate with cross-functional teams to translate business requirements into scalable, high-performance technology solutions.</li><li>Drive the architecture and development of middle-platform, omni-channel, and merchandising systems, ensuring alignment with business objectives and industry best practices.</li></ul><p><strong>Qualifications:</strong></p><ul><li>Bachelor's degree in Computer Science, Information Management, or a related field.</li><li>8+ years of experience in enterprise system architecture-with at least 3 years focused on building middle-platform, omni-channel, or merchandising systems in the retail sector (apparel and sporting goods industry preferred).</li><li>Deep proficiency in core retail business logic-including supply chain management, inventory management, and omni-channel order processing.</li><li>Strong analytical, communication, and leadership skills.</li></ul><p> </p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice https://www.roberthalf.cn/en/privacy-statement. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><hr /><p>点击"申请"，即表示您明确同意 Robert Half 可以使用您的个人信息来处理您的工作申请，并不时与您联系以获得未来的就业机会。 如需进一步了解 Robert Half 如何处理您的个人信息以及如何访问和更正您的信息，请阅读 Robert Half 隐私声明<a href="https://nam02.safelinks.protection.outlook.com/?url=https://www.roberthalf.cn/en/privacy-statement&data=05|01|[email protected]|45960615caf741a897da08db12e2448b|16532572d5674d678727f12f7bb6aed3|0|0|638124535281002861|Unknown|TWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=|3000|||&sdata=txey6FkFkoVyheBOucHzeYO1yTcFywlr7N4oX7M8axY=&reserved=0">https://www.roberthalf.cn/en/privacy-statement</a> 。请不要在您的简历中向我们提交任何敏感的个人数据（例如身份证号码、种族、性别、宗教、婚姻状况或工会会员身份），因为我们此时不收集您的敏感个人数据。</p><img src="https://counter.adcourier.com/c2kuc2hlbi42MTI5NS4xMDkyMUByaGljbi5hcGxpdHJhay5jb20.gif">
<p><strong>Key Responsibilities:</strong></p><ul><li>Assist with procurement processes and vendor management</li><li>Utilize ERP systems to manage purchase orders and track procurement activities</li><li>Coordinate with stakeholders to ensure timely and efficient procurement operations</li><li>Provide analytical support and maintain accurate records</li></ul><p><strong>Requirements:</strong></p><ul><li>Bachelor's degree in Business, Supply Chain, or related field (preferred)</li><li>Strong knowledge of procurement processes and ERP systems</li><li>Excellent organizational and multitasking skills</li><li>Strong communication and stakeholder management abilities</li></ul><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice https://www.roberthalf.cn/en/privacy-statement. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><hr /><p>点击"申请"，即表示您明确同意 Robert Half 可以使用您的个人信息来处理您的工作申请，并不时与您联系以获得未来的就业机会。 如需进一步了解 Robert Half 如何处理您的个人信息以及如何访问和更正您的信息，请阅读 Robert Half 隐私声明<a href="https://nam02.safelinks.protection.outlook.com/?url=https://www.roberthalf.cn/en/privacy-statement&data=05|01|[email protected]|45960615caf741a897da08db12e2448b|16532572d5674d678727f12f7bb6aed3|0|0|638124535281002861|Unknown|TWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=|3000|||&sdata=txey6FkFkoVyheBOucHzeYO1yTcFywlr7N4oX7M8axY=&reserved=0">https://www.roberthalf.cn/en/privacy-statement</a> 。请不要在您的简历中向我们提交任何敏感的个人数据（例如身份证号码、种族、性别、宗教、婚姻状况或工会会员身份），因为我们此时不收集您的敏感个人数据。</p><img src="https://counter.adcourier.com/ZGFud3UuMzg0OTguMTA5MjFAcmhpY24uYXBsaXRyYWsuY29t.gif">
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