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6 results for Head Of Ecommerce jobs

FP&A Manager
  • Shanghai,
  • remote
  • Permanent
  • 500000 - 500000 CNY / Yearly
  • <p><strong><span style="text-decoration: underline;">Job Summary</span></strong></p><p>We are seeking a commercially focused and analytically strong <strong>Commercial Finance Director / Head of FP&amp;A</strong> to lead financial planning, performance analysis, and strategic business partnering for our retail business. This role will support decision-making across <strong>brick-and-mortar stores, e-commerce, and omnichannel business lines</strong>, with a strong focus on driving profitable growth, improving operating efficiency, and enhancing investment returns.</p><p>The ideal candidate brings deep <strong>FP&amp;A and commercial finance</strong> expertise, with proven experience in the <strong>retail / omnichannel consumer retail industry</strong>, preferably in <strong>fashion, lifestyle, or general retail</strong>.</p><p><strong><span style="text-decoration: underline;"> </span></strong></p><p><strong><span style="text-decoration: underline;">Key Responsibilities</span></strong></p><p><strong>Financial Planning &amp; Forecasting</strong></p><ul><li>Lead the annual operating budget process, 3-year long-range plan, and monthly/quarterly rolling forecast cycles across retail channels, including physical stores, e-commerce, and omnichannel business lines.</li><li>Build and maintain robust financial models to support planning, forecasting, scenario analysis, and strategic decision-making.</li><li>Partner with cross-functional teams to align financial plans with commercial priorities and operational goals.</li><li>Provide forward-looking insights on revenue, gross margin, opex, and cash flow trends.</li></ul><p><strong>Business Performance &amp; Variance Analysis</strong></p><ul><li>Own the monthly P&amp;L review process and deliver detailed variance analysis versus budget, forecast, and prior year.</li><li>Analyze key drivers of revenue and gross margin performance, including traffic, conversion, average order value, product mix, discount and promotion impact, channel mix, and store-level profitability.</li><li>Monitor and report on critical retail KPIs, including:</li><ul><li>Store-level P&amp;L</li><li>Inventory turnover</li><li>Sell-through rate</li><li>Gross margin by category and channel</li><li>Marketing ROI</li><li>Working capital</li><li>Rent-to-sales ratio</li><li>Labour cost ratio</li><li>Cash conversion cycle</li></ul><li>Identify performance gaps, risks, and opportunities, and recommend actionable solutions to improve results.</li></ul><p><strong>Capital Investment &amp; Business Case Evaluation</strong></p><ul><li>Evaluate business cases for marketing and promotional investments, omnichannel initiatives, and new category launches.</li><li>Assess ROI on commercial initiatives and track post-investment performance.</li><li>Support merchandising teams in analyzing assortment strategy and financial trade-offs.</li><li>Provide decision support on resource allocation and strategic investment priorities.</li></ul><p><strong>Commercial Business Partnering</strong></p><ul><li>Act as a trusted finance business partner to leaders across retail operations, e-commerce, merchandising, marketing, and supply chain.</li><li>Translate complex financial analysis into clear, actionable insights for senior stakeholders.</li><li>Challenge assumptions and influence decision-making to drive accountability and business performance.</li><li>Support strategic initiatives focused on growth, margin enhancement, productivity, and transformation.</li></ul><p><strong>Team Leadership &amp; Reporting</strong></p><ul><li>Lead and develop the FP&amp;A / commercial finance team to deliver high-quality planning, analysis, and reporting.</li><li>Strengthen management reporting processes and improve the consistency and quality of business insights.</li><li>Prepare and present financial performance updates, forecasts, and recommendations to senior leadership.</li></ul><p><strong> </strong></p><p><strong><span style="text-decoration: underline;">Required Qualifications &amp; Experience</span></strong></p><ul><li>Bachelor's degree in <strong>Finance, Accounting, Economics</strong>, or a related field.</li><li>Professional qualifications such as <strong>CPA, CIMA, ACCA, or CFA</strong> are preferred.</li><li><strong>10+ years of progressive FP&amp;A experience</strong>.</li><li><strong>Minimum 5 years in retail / omnichannel consumer retail industry</strong>.</li><li>Experience in <strong>fashion, lifestyle, or general retail</strong> is highly preferred.</li><li>Strong expertise in budgeting, forecasting, long-range planning, financial modeling, and variance analysis.</li><li>Solid understanding of retail economics, store performance drivers, merchandising impacts, and omnichannel business models.</li><li>Proven ability to partner with senior business stakeholders and influence cross-functional decisions.</li><li>Excellent analytical, communication, and presentation skills.</li></ul><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice https://www.roberthalf.cn/en/privacy-statement. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><hr /><p><em>点击"申请",即表示您明确同意 Robert Half 可以使用您的个人信息来处理您的工作申请,并不时与您联系以获得未来的就业机会。 如需进一步了解 Robert Half 如何处理您的个人信息以及如何访问和更正您的信息,请阅读 Robert Half 隐私声明<a href="https://nam02.safelinks.protection.outlook.com/?url=https://www.roberthalf.cn/en/privacy-statement&amp;data=05|01|[email protected]|45960615caf741a897da08db12e2448b|16532572d5674d678727f12f7bb6aed3|0|0|638124535281002861|Unknown|TWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=|3000|||&amp;sdata=txey6FkFkoVyheBOucHzeYO1yTcFywlr7N4oX7M8axY=&amp;reserved=0">https://www.roberthalf.cn/en/privacy-statement</a> 。请不要在您的简历中向我们提交任何敏感的个人数据(例如身份证号码、种族、性别、宗教、婚姻状况或工会会员身份),因为我们此时不收集您的敏感个人数据。</em></p><p> </p><p> </p><img src="https://counter.adcourier.com/R3JhY2UuTGl1LjE2NjA3LjEwOTIxQHJoaWNuLmFwbGl0cmFrLmNvbQ.gif">
  • 2026-10-26T02:21:47Z
FP&A Director
  • Shanghai,
  • remote
  • Permanent
  • 1000000 - 1000000 CNY / Yearly
  • <p><strong><span style="text-decoration: underline;">Job Summary</span></strong></p><p>We are seeking a commercially focused and analytically strong <strong>Commercial Finance Director / Head of FP&amp;A</strong> to lead financial planning, performance analysis, and strategic business partnering for our retail business. This role will support decision-making across <strong>brick-and-mortar stores, e-commerce, and omnichannel business lines</strong>, with a strong focus on driving profitable growth, improving operating efficiency, and enhancing investment returns.</p><p>The ideal candidate brings deep <strong>FP&amp;A and commercial finance</strong> expertise, with proven experience in the <strong>retail / omnichannel consumer retail industry</strong>, preferably in <strong>fashion, lifestyle, or general retail</strong>.</p><p><strong><span style="text-decoration: underline;"> </span></strong></p><p><strong><span style="text-decoration: underline;">Key Responsibilities</span></strong></p><p><strong>Financial Planning &amp; Forecasting</strong></p><ul><li>Lead the annual operating budget process, 3-year long-range plan, and monthly/quarterly rolling forecast cycles across retail channels, including physical stores, e-commerce, and omnichannel business lines.</li><li>Build and maintain robust financial models to support planning, forecasting, scenario analysis, and strategic decision-making.</li><li>Partner with cross-functional teams to align financial plans with commercial priorities and operational goals.</li><li>Provide forward-looking insights on revenue, gross margin, opex, and cash flow trends.</li></ul><p><strong>Business Performance &amp; Variance Analysis</strong></p><ul><li>Own the monthly P&amp;L review process and deliver detailed variance analysis versus budget, forecast, and prior year.</li><li>Analyze key drivers of revenue and gross margin performance, including traffic, conversion, average order value, product mix, discount and promotion impact, channel mix, and store-level profitability.</li><li>Monitor and report on critical retail KPIs, including:</li><ul><li>Store-level P&amp;L</li><li>Inventory turnover</li><li>Sell-through rate</li><li>Gross margin by category and channel</li><li>Marketing ROI</li><li>Working capital</li><li>Rent-to-sales ratio</li><li>Labour cost ratio</li><li>Cash conversion cycle</li></ul><li>Identify performance gaps, risks, and opportunities, and recommend actionable solutions to improve results.</li></ul><p><strong>Capital Investment &amp; Business Case Evaluation</strong></p><ul><li>Evaluate business cases for marketing and promotional investments, omnichannel initiatives, and new category launches.</li><li>Assess ROI on commercial initiatives and track post-investment performance.</li><li>Support merchandising teams in analyzing assortment strategy and financial trade-offs.</li><li>Provide decision support on resource allocation and strategic investment priorities.</li></ul><p><strong>Commercial Business Partnering</strong></p><ul><li>Act as a trusted finance business partner to leaders across retail operations, e-commerce, merchandising, marketing, and supply chain.</li><li>Translate complex financial analysis into clear, actionable insights for senior stakeholders.</li><li>Challenge assumptions and influence decision-making to drive accountability and business performance.</li><li>Support strategic initiatives focused on growth, margin enhancement, productivity, and transformation.</li></ul><p><strong>Team Leadership &amp; Reporting</strong></p><ul><li>Lead and develop the FP&amp;A / commercial finance team to deliver high-quality planning, analysis, and reporting.</li><li>Strengthen management reporting processes and improve the consistency and quality of business insights.</li><li>Prepare and present financial performance updates, forecasts, and recommendations to senior leadership.</li></ul><p><strong> </strong></p><p><strong><span style="text-decoration: underline;">Required Qualifications &amp; Experience</span></strong></p><ul><li>Bachelor's degree in <strong>Finance, Accounting, Economics</strong>, or a related field.</li><li>Professional qualifications such as <strong>CPA, CIMA, ACCA, or CFA</strong> are preferred.</li><li><strong>10+ years of progressive FP&amp;A experience</strong>.</li><li><strong>Minimum 5 years in retail / omnichannel consumer retail industry</strong>.</li><li>Experience in <strong>fashion, lifestyle, or general retail</strong> is highly preferred.</li><li>Strong expertise in budgeting, forecasting, long-range planning, financial modeling, and variance analysis.</li><li>Solid understanding of retail economics, store performance drivers, merchandising impacts, and omnichannel business models.</li><li>Proven ability to partner with senior business stakeholders and influence cross-functional decisions.</li><li>Excellent analytical, communication, and presentation skills.</li></ul><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice https://www.roberthalf.cn/en/privacy-statement. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><hr /><p><em>点击"申请",即表示您明确同意 Robert Half 可以使用您的个人信息来处理您的工作申请,并不时与您联系以获得未来的就业机会。 如需进一步了解 Robert Half 如何处理您的个人信息以及如何访问和更正您的信息,请阅读 Robert Half 隐私声明<a href="https://nam02.safelinks.protection.outlook.com/?url=https://www.roberthalf.cn/en/privacy-statement&amp;data=05|01|[email protected]|45960615caf741a897da08db12e2448b|16532572d5674d678727f12f7bb6aed3|0|0|638124535281002861|Unknown|TWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=|3000|||&amp;sdata=txey6FkFkoVyheBOucHzeYO1yTcFywlr7N4oX7M8axY=&amp;reserved=0">https://www.roberthalf.cn/en/privacy-statement</a> 。请不要在您的简历中向我们提交任何敏感的个人数据(例如身份证号码、种族、性别、宗教、婚姻状况或工会会员身份),因为我们此时不收集您的敏感个人数据。</em></p><p> </p><p> </p><img src="https://counter.adcourier.com/R3JhY2UuTGl1Ljc2OTI1LjEwOTIxQHJoaWNuLmFwbGl0cmFrLmNvbQ.gif">
  • 2026-10-26T02:18:34Z
Business Development/Client Solutions Manager - Shanghai
  • Shanghai,
  • remote
  • Permanent
  • 0 - 1 CNY / Monthly
  • <p><strong>About Us </strong></p><p>Founded in 1948, Robert Half International has over 300-offices worldwide. The company is traded on the NYSE. In February 2026, Robert Half International was once again named to FORTUNE® magazine's "World's Most Admired Companies" list, ranking #1 in our industry in service quality and innovation for the 29th consecutive year.</p><p>At Robert Half, we know that our greatest strength comes from the people who make up our team. We recognise the value of different backgrounds, experiences and points of view. Having increasingly diverse and inclusive teams is a critical aspect of our business strategy, and it is a key part of our values as a business too. We aim to foster a culture which is unconditionally inclusive, one where people can be their whole, authentic selves. In return, we ask that our people contribute their expertise, perspectives, ideas and experiences for one common purpose: to advance the way that people live and work. In this space we know our work is far from over, so join us, whatever your background and lived experience, and be a part of the journey. </p><p> </p><p>We are looking for talents with/whom:</p><ul><li>Passion for what they do, and build on it with drive and determination</li><li>Enjoy working as part of a team in a merit based, fast paced environment</li><li>Want to pursue a career in consultative/solutions business to business sales</li><li>Want career development, seek coaching and take ownership of their own results</li><li>Value an ethical approach to success</li></ul><p> </p><p><strong>Scope of Work </strong></p><p>Robert Half is looking for <strong>(Senior) Business Development / Client Solutions Managers</strong> to join our Team in Shanghai and Beijing.</p><p>Some of the key aspects of your role includes:</p><ul><li>Prospect for new client business and building a strong network of contacts</li><li>Adept at understanding the needs and wants of each client's business coupled with an in-depth knowledge of their culture and workplace environment - and then match these fundamental requirements to the skills, experience and personalities of prospective candidates.</li><li>Actively engage with clients and making recommendations regarding the top talent available</li><li>Developing plans to achieve weekly, monthly and quarterly business growth goals with your team</li></ul><p> </p><p><strong>Requirements</strong></p><p> </p><ul><li>At least 5 years' experience in an external recruitment position or;</li><li>At least 3 years' experience in outbound B2B business sales, a new business development role with a proven track record of achievement or;</li><li>Strong appetite for sales and to work in a fast-paced, high-performing collaborative team environment</li></ul><p> </p><p><strong>In addition, we look for those that:</strong></p><ul><li>Are innovative, creative and strategic thinker</li><li>Have a positive mindset - seek to enjoy work and understand that there will be high's and low's in any sales related position.</li><li>Communicate openly and honestly, and create the space for others to do the same</li><li>Foster connection by putting people first and building long-term trusting relationships</li></ul><p> </p><p><strong>What we offer you</strong></p><ul><li>Attractive Compensation &amp; Benefits Program</li><li>Rewards &amp; Recognition on a Global, APAC and Local level</li><li>Wellness at Work - We value the importance of workplace happiness!</li><li>Training Programs and Career Development</li><li>Global Career Options</li></ul><p> </p><p>Learn more about a career with Robert Half at our Careers Site: <a href="https://nam02.safelinks.protection.outlook.com/?url=https://www.roberthalf.com/about-robert-half/careers&amp;data=04|01||0e881a1eb1d1405e9da908d8d7118f41|16532572d5674d678727f12f7bb6aed3|0|0|637495817717506856|Unknown|TWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=|1000&amp;sdata=FgNsMHgaQPKM94tJDH06rypZ6FuKb4DtVxPs2BT2s4w=&amp;reserved=0" target="_blank">https://www.roberthalf.com/about-robert-half/careers</a></p><p>Robert Half International Workday Integration is acting as an Employment Agency in relation to this vacancy.</p><img src="https://counter.adcourier.com/U29uamEuWXVhbi40MzY3OC4xMDkyMUByb2JlcnRoYWxmaW50bC5hcGxpdHJhay5jb20.gif">
  • 2026-10-30T05:30:53Z
Business Development/Client Solutions Manager - Beijing
  • Beijing,
  • remote
  • Permanent
  • 0 - 1 CNY / Monthly
  • <p><strong>About Us </strong></p><p>Founded in 1948, Robert Half International has over 300-offices worldwide. The company is traded on the NYSE. In February 2026, Robert Half International was once again named to FORTUNE® magazine's "World's Most Admired Companies" list, ranking #1 in our industry in service quality and innovation for the 29th consecutive year.</p><p>At Robert Half, we know that our greatest strength comes from the people who make up our team. We recognise the value of different backgrounds, experiences and points of view. Having increasingly diverse and inclusive teams is a critical aspect of our business strategy, and it is a key part of our values as a business too. We aim to foster a culture which is unconditionally inclusive, one where people can be their whole, authentic selves. In return, we ask that our people contribute their expertise, perspectives, ideas and experiences for one common purpose: to advance the way that people live and work. In this space we know our work is far from over, so join us, whatever your background and lived experience, and be a part of the journey. </p><p> </p><p>We are looking for talents with/whom:</p><ul><li>Passion for what they do, and build on it with drive and determination</li><li>Enjoy working as part of a team in a merit based, fast paced environment</li><li>Want to pursue a career in consultative/solutions business to business sales</li><li>Want career development, seek coaching and take ownership of their own results</li><li>Value an ethical approach to success</li></ul><p> </p><p><strong>Scope of Work </strong></p><p>Robert Half is looking for (<strong>Senior) Business Development / Client Solutions Managers</strong> to join our Team in Shanghai and Beijing.</p><p>Some of the key aspects of your role includes:</p><ul><li>Prospect for new client business and building a strong network of contacts</li><li>Adept at understanding the needs and wants of each client's business coupled with an in-depth knowledge of their culture and workplace environment - and then match these fundamental requirements to the skills, experience and personalities of prospective candidates.</li><li>Actively engage with clients and making recommendations regarding the top talent available</li><li>Developing plans to achieve weekly, monthly and quarterly business growth goals with your team.</li></ul><p><strong>Requirements</strong></p><ul><li>At least 5 years' experience in an external recruitment position or;</li><li>At least 3 years' experience in outbound B2B business sales, a new business development role with a proven track record of achievement or;</li><li>Strong appetite for sales and to work in a fast-paced, high-performing collaborative team environment</li></ul><p> </p><p><strong>In addition, we look for those that:</strong></p><ul><li>Are innovative, creative and strategic thinker</li><li>Have a positive mindset - seek to enjoy work and understand that there will be high's and low's in any sales related position.</li><li>Communicate openly and honestly, and create the space for others to do the same</li><li>Foster connection by putting people first and building long-term trusting relationships</li></ul><p> </p><p><strong>What we offer you</strong></p><ul><li>Attractive Compensation &amp; Benefits Program</li><li>Rewards &amp; Recognition on a Global, APAC and Local level</li><li>Wellness at Work - We value the importance of workplace happiness!</li><li>Training Programs and Career Development</li><li>Global Career Options</li></ul><p> </p><p>Learn more about a career with Robert Half at our Careers Site: <a href="https://nam02.safelinks.protection.outlook.com/?url=https://www.roberthalf.com/about-robert-half/careers&amp;data=04|01||0e881a1eb1d1405e9da908d8d7118f41|16532572d5674d678727f12f7bb6aed3|0|0|637495817717506856|Unknown|TWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=|1000&amp;sdata=FgNsMHgaQPKM94tJDH06rypZ6FuKb4DtVxPs2BT2s4w=&amp;reserved=0">https://www.roberthalf.com/about-robert-half/careers</a></p><p>Robert Half International Workday Integration is acting as an Employment Agency in relation to this vacancy.</p><img src="https://counter.adcourier.com/U29uamEuWXVhbi43NzQ2NS4xMDkyMUByb2JlcnRoYWxmaW50bC5hcGxpdHJhay5jb20.gif">
  • 2026-10-30T05:34:02Z
IT CRM/CDP Project Manager (Contractor)
  • Shanghai,
  • remote
  • Contract
  • 35000 - 45000 CNY / Monthly
  • <p><strong>The Company</strong></p><p>A world-leading retail group.</p><p><strong>The Role</strong></p><ul><li>Lead the full lifecycle of CRM/CDP projects, translating business requirements into robust technical solutions and ensuring successful delivery.</li><li>Manage external tech vendors and system integrators, ensuring high-quality project execution, adherence to SLAs, and alignment with Tapestry's standards.</li><li>Leverage your background in data engineering or data infrastructure to oversee the underlying data architecture, ensuring accurate data flow and system integration.</li><li>Coordinate cross-functional teams (marketing, IT, data, and external vendors) to deliver projects on time, within scope, and on budget.</li></ul><p> </p><p><strong>Your skills and experience</strong></p><ul><li><strong>Experience:</strong> 5+ years of IT Project Management experience, with a strong focus on CRM/CDP platforms.</li><li><strong>Domain Expertise:</strong> Deep understanding of CRM/CDP architectures, customer data lifecycles, and marketing technology ecosystems.</li><li><strong>Industry Background:</strong> Solid To C (retail/e-commerce/fashion) industry background is required.</li><li><strong>Technical/Data Background:</strong> Prior experience as a Data Engineer, Data Architect, or managing data infrastructure is highly preferred. Must be capable of effectively managing tech vendors and understanding complex data flows.</li><li><strong>Language Proficiency:</strong> <strong>Business-level spoken English</strong> and <strong>excellent written English</strong> are mandatory for global stakeholder communication and vendor management.</li><li><strong>Background:</strong> Open to strong candidates from pure consulting or agency backgrounds with proven CRM/CDP delivery track records.</li></ul><p><strong> </strong></p><p><strong>What's on offer?</strong></p><ul><li>A rare opportunity for you to demonstrate your skills, initiative and creativity in a rapidly growing company.</li><li>A fast-moving context, where you'll be given ownership of multiple projects backed by an amazing team.</li><li>The rewards of making a genuine impact in a corporate culture that embraces creativity, fosters innovation and offers real career progression.</li></ul><p><em>Robert Half Ltd is committed to equal opportunity and we value diversity at our company. We do not discriminate on the basis of categories protected under local law.</em></p><p> </p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice https://www.roberthalf.cn/en/privacy-statement. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><hr /><p>点击"申请",即表示您明确同意 Robert Half 可以使用您的个人信息来处理您的工作申请,并不时与您联系以获得未来的就业机会。 如需进一步了解 Robert Half 如何处理您的个人信息以及如何访问和更正您的信息,请阅读 Robert Half 隐私声明<a href="https://nam02.safelinks.protection.outlook.com/?url=https://www.roberthalf.cn/en/privacy-statement&amp;data=05|01|[email protected]|45960615caf741a897da08db12e2448b|16532572d5674d678727f12f7bb6aed3|0|0|638124535281002861|Unknown|TWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=|3000|||&amp;sdata=txey6FkFkoVyheBOucHzeYO1yTcFywlr7N4oX7M8axY=&amp;reserved=0">https://www.roberthalf.cn/en/privacy-statement</a> 。请不要在您的简历中向我们提交任何敏感的个人数据(例如身份证号码、种族、性别、宗教、婚姻状况或工会会员身份),因为我们此时不收集您的敏感个人数据。</p><img src="https://counter.adcourier.com/bWlraS54dS45MjM0OS4xMDkyMUByaGljbi5hcGxpdHJhay5jb20.gif">
  • 2026-09-29T02:09:51Z
CRM PM
  • Shanghai,
  • remote
  • Contract
  • 35000 - 60000 CNY / Monthly
  • <p>We are seeking for CRM PM.</p><p>1. Position Mission: <br />* Support the successful delivery of strategic business and technology initiatives in Korea, with a primary focus on the CRM transformation and migration project, while ensuring alignment between local business teams, global stakeholders, internal IT functions, and external vendor partners.<br />* Act as the key liaison between business and technology teams to drive project execution, requirement gathering, solution design, testing, deployment, and operational readiness.<br />* Provide project management and business analysis support for governance, compliance, operational improvement, and business process transformation initiatives.<br />* Ensure timely communication, risk management, issue resolution, stakeholder alignment, and delivery of project objectives across multiple concurrent initiatives.<br />* Contribute to additional business and technology projects as required, including CRM, Retail, Digital Commerce, Omnichannel, Customer Data, and operational excellence initiatives.</p><p>2. Responsibilities:<br />* Manage and coordinate CRM platform migration and related business transformation projects from initiation through implementation and stabilization.<br />* Gather, analyze, document, and manage business requirements, functional requirements, process flows, and business impacts.<br />* Coordinate activities between global teams, local business stakeholders, technical teams, and external vendor partners to ensure project milestones are achieved.<br />* Facilitate project meetings, workshops, status updates, steering discussions, and stakeholder communications.<br />* Track project timelines, action items, risks, issues, dependencies, and mitigation plans.<br />* Ensure projects are meeting required testing activities, data validation, user acceptance testing (UAT), deployment planning, and change management activities.<br />* Develop and maintain project documentation, business process documentation, meeting minutes, status reports, and executive updates.<br />* Support compliance, governance, risk management, operational controls, documentation, and audit-readiness related initiatives.<br />* Analyze current-state and future-state business processes and identify opportunities for process optimization and operational efficiency.<br />* Work closely with business stakeholders across CRM, Marketing, Retail, Digital, Customer Service, and Operations functions to ensure business requirements are captured and delivered.<br />* Partner with IT, Infrastructure, Security, CRM, Data, and Application teams to coordinate technical deliverables and project activities.<br />* Support ongoing vendor management, project governance, and operational handover activities where applicable.<br />* Assist with additional projects and initiatives as assigned to support evolving business priorities.</p><p>3. Key Relationships:<br />Internal<br />Korea Business Teams (CRM, Marketing, Retail, Digital, Customer Service, Operations)<br />Global CRM &amp; Business Solutions Teams<br />IT Teams (CRM, Applications, Infrastructure, Security, Data &amp; Analytics)<br />Project Sponsors and Business Stakeholders<br />Regional and Global Project Management Teams<br />External<br />CRM Operations Vendors and Implementation Partners<br />System Integrators and Technology Service Providers<br />Consulting Partners and Third-Party Solution Providers<br />Other External Vendors supporting business and technology initiatives</p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice https://www.roberthalf.cn/en/privacy-statement. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><hr /><p>点击"申请",即表示您明确同意 Robert Half 可以使用您的个人信息来处理您的工作申请,并不时与您联系以获得未来的就业机会。 如需进一步了解 Robert Half 如何处理您的个人信息以及如何访问和更正您的信息,请阅读 Robert Half 隐私声明<a href="https://nam02.safelinks.protection.outlook.com/?url=https://www.roberthalf.cn/en/privacy-statement&amp;data=05|01|[email protected]|45960615caf741a897da08db12e2448b|16532572d5674d678727f12f7bb6aed3|0|0|638124535281002861|Unknown|TWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=|3000|||&amp;sdata=txey6FkFkoVyheBOucHzeYO1yTcFywlr7N4oX7M8axY=&amp;reserved=0">https://www.roberthalf.cn/en/privacy-statement</a> 。请不要在您的简历中向我们提交任何敏感的个人数据(例如身份证号码、种族、性别、宗教、婚姻状况或工会会员身份),因为我们此时不收集您的敏感个人数据。</p><img src="https://counter.adcourier.com/ZmFubnkubHVvLjI0MDIzLjEwOTIxQHJoaWNuLmFwbGl0cmFrLmNvbQ.gif">
  • 2026-09-30T02:02:46Z