2 results for Operations Transformation Partner in White

Senior IT Product Manager(AI) - Contractor, Base in Shanghai

Shanghai,
remote
Contract
30000 - 40000 CNY / Monthly
We are seeking for Senior IT Product Manager(AI) - Contractor, Base in Shanghai.Job Summary We are seeking a highly strategic and execution-oriented Senior Product Owner, Consumer Experience & AI Innovation to lead the vision, roadmap, and delivery of key consumer and employee experience platforms across China. This role is responsible for driving digital products and capabilities spanning Customer Service Hub, Voice of Customer (VOC), Experience Hub, Wholesale Portal, and Store Lifecycle Management, ensuring seamless experiences across consumers, retail associates, wholesale partners, and internal operations. In addition, this role will act as a key catalyst for AI innovation, identifying, designing, and scaling AI-powered solutions, with a strong focus on AI Agents, workflow automation, operational intelligence, and business activation use cases. The ideal candidate combines deep product management expertise, business acumen, AI innovation capabilities, and strong stakeholder leadership skills. Key Responsibilities Consumer & Employee Experience Transformation * Lead initiatives that improve consumer, associate, and partner experiences across physical and digital touchpoints. * Drive experience-led product design through journey mapping, process optimization, and data-driven insights. * Continuously identify opportunities to simplify operations, improve service quality, increase productivity, and enhance satisfaction. AI Innovation & Agent Activation * Drive the exploration, incubation, and adoption of AI-powered capabilities across business domains. * Lead ideation and implementation of: o AI Agents o Conversational Assistants o Intelligent Automation o Decision Support Solutions * Partner with Data and Business teams to identify high-value AI opportunities and translate them into scalable products. * Develop frameworks and best practices for AI Agent activation, adoption, measurement, and continuous optimization. * Stay current on emerging AI technologies, market trends, and innovation opportunities, proactively introducing new capabilities that create business value. Product Delivery & Execution * Manage product backlog, prioritization, requirement definition, and delivery lifecycle. * Collaborate with Engineering, UX, Data, Architecture, and Vendor teams to deliver high-quality solutions. * Define KPIs and success metrics to measure product adoption, experience improvement, and business impact. * Ensure products comply with security, privacy, governance, and local regulatory requirements. Stakeholder Management & Storytelling * Build strong partnerships across Customer Service, Retail Operations, Wholesale, Marketing, Commercial, and Technology organizations. * Facilitate alignment across senior leadership and cross-functional stakeholders. * Communicate complex concepts clearly through executive-level storytelling, business cases, roadmaps, and presentations. * Influence decision-making through data, insights, and compelling narratives. Qualifications Experience * Bachelor's degree or above in Information Systems, Business, Computer Science, Engineering, or related disciplines. * 8+ years of experience in Product Management, Digital Transformation, Customer Experience, Service Platforms, or Enterprise Digital Solutions. * Proven track record leading large-scale platform implementations and digital experience initiatives. * Experience working across both business and technology organizations in agile environments.By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice https://www.roberthalf.cn/en/privacy-statement. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<hr />点击"申请"，即表示您明确同意 Robert Half 可以使用您的个人信息来处理您的工作申请，并不时与您联系以获得未来的就业机会。如需进一步了解 Robert Half 如何处理您的个人信息以及如何访问和更正您的信息，请阅读 Robert Half 隐私声明<a href="https://nam02.safelinks.protection.outlook.com/?url=https://www.roberthalf.cn/en/privacy-statement&data=05|01|[email protected]|45960615caf741a897da08db12e2448b|16532572d5674d678727f12f7bb6aed3|0|0|638124535281002861|Unknown|TWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=|3000|||&sdata=txey6FkFkoVyheBOucHzeYO1yTcFywlr7N4oX7M8axY=&reserved=0">https://www.roberthalf.cn/en/privacy-statement</a> 。请不要在您的简历中向我们提交任何敏感的个人数据（例如身份证号码、种族、性别、宗教、婚姻状况或工会会员身份），因为我们此时不收集您的敏感个人数据。<img src="https://counter.adcourier.com/Sm95Lkd1LjI3MTEzLjEwOTIxQHJoaWNuLmFwbGl0cmFrLmNvbQ.gif">
2026-07-16T06:04:15Z

Digital IT Director

Shanghai,
remote
Permanent
1600000 - 2000000 CNY / Yearly
About the Role<ul><li>We are seeking a visionary and business-aligned Head of Digital & IT to lead our technology strategy and digital transformation agenda across the Retail/FMCG business. This is a senior leadership role responsible for shaping and delivering the organization's technology strategy, with a focus on digital platforms, enterprise systems, and service excellence.</li><li>The successful candidate will drive technology initiatives that directly support customer acquisition, retention, operational efficiency, and differentiated service delivery. This role will own the full technology, data, and digital strategy, ensuring every investment delivers measurable business impact-from customer engagement and conversion through to platform performance and automation.</li></ul> Key Responsibilities<ol><li> Strategy & Digital Transformation</li></ol><ul><li>Define and execute the digital and IT strategy in alignment with organisational goals, translating business needs into clear technology roadmaps and measurable outcomes</li><li>Lead end-to-end digital transformation initiatives across retail operations, e-commerce, supply chain, and distribution channels</li><li>Drive innovation by identifying and integrating emerging technologies including AI, data analytics, automation, and cloud solutions</li><li>Spearhead omnichannel and e-commerce strategy, including direct-to-consumer (D2C) platforms, mobile apps, and marketplace integrations</li></ul><ol start="2"><li> IT Operations & Enterprise Systems</li></ol><ul><li>Lead the end-to-end IT service function, including service management, platform architecture, and major programme delivery</li><li>Oversee enterprise applications including ERP (SAP ECC/S/4HANA), CRM, POS, and digital platforms</li><li>Ensure IT infrastructure (cloud, network, security, end-user computing) is robust, scalable, secure, and future-ready</li><li>Establish strong IT governance, cybersecurity, and data privacy frameworks</li></ul><ol start="3"><li> Stakeholder Management & Business Partnership</li></ol><ul><li>Act as a key technology advisor to the C-suite and business leaders</li><li>Collaborate closely with retail operations, merchandising, supply chain, finance, and marketing teams to align technology with commercial priorities</li><li>Translate complex technical concepts into business value propositions and drive change management across the organisation</li></ul><ol start="4"><li> Team Leadership & Development</li></ol><ul><li>Build, mentor, and develop a high-performing technology team, structuring capabilities across service delivery and project execution</li><li>Foster a culture of ownership, innovation, and continuous improvement</li><li>Lead cross-functional teams to deliver complex digital transformation projects on time and within budget</li></ul> Qualifications & ExperienceEssential:<ul><li>Bachelor's or Master's degree in Information Technology, Computer Science, Business Administration, or related field</li><li>Minimum 15+ years of IT leadership experience, with at least 5+ years in a senior management role within FMCG, Retail, or Consumer Goods sectors</li><li>Proven track record in leading digital transformation and implementing enterprise-wide systems (ERP,DTC, CRM, POS, e-commerce platforms)</li><li>Deep expertise in retail operations, supply chain, and store technologies</li></ul>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice https://www.roberthalf.cn/en/privacy-statement. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<hr />点击"申请"，即表示您明确同意 Robert Half 可以使用您的个人信息来处理您的工作申请，并不时与您联系以获得未来的就业机会。如需进一步了解 Robert Half 如何处理您的个人信息以及如何访问和更正您的信息，请阅读 Robert Half 隐私声明<a href="https://nam02.safelinks.protection.outlook.com/?url=https://www.roberthalf.cn/en/privacy-statement&data=05|01|[email protected]|45960615caf741a897da08db12e2448b|16532572d5674d678727f12f7bb6aed3|0|0|638124535281002861|Unknown|TWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=|3000|||&sdata=txey6FkFkoVyheBOucHzeYO1yTcFywlr7N4oX7M8axY=&reserved=0">https://www.roberthalf.cn/en/privacy-statement</a> 。请不要在您的简历中向我们提交任何敏感的个人数据（例如身份证号码、种族、性别、宗教、婚姻状况或工会会员身份），因为我们此时不收集您的敏感个人数据。 <img src="https://counter.adcourier.com/cGFuZmlsby5wYW4uMzg5MDEuMTA5MjFAcmhpY24uYXBsaXRyYWsuY29t.gif">
2026-06-25T06:05:19Z