<table><tbody><tr><td><p><strong>About the Role</strong></p><p>We are looking for an experienced MarTech Project Manager to lead the end-to-end delivery of digital and marketing technology initiatives for Marriott's China operations. This role will focus on projects spanning <strong>CRM, CDP, Web (dotcom), CMS</strong>, and <strong>Customer Experience (CX/UX)</strong> enhancements, ensuring seamless integration and high-quality delivery that drives personalized guest experiences and business growth.</p><p> </p><p><strong>Key Responsibilities</strong></p><p><strong>Project Delivery &amp; Management</strong></p><ul><li>Lead the full project lifecycle (initiation, planning, execution, monitoring, and closure) for MarTech projects covering CRM, CDP, Web platforms, CMS, and customer experience optimization initiatives.</li><li>Develop and maintain detailed project plans, timelines, budgets, and resource allocations; track progress against milestones and adjust as needed.</li><li>Manage project scope, risks, issues, and dependencies; proactively identify bottlenecks and drive resolution with clear escalation paths.</li></ul><p><strong>Cross-functional Coordination</strong></p><ul><li>Act as the central coordination point among business stakeholders (marketing, CRM, hotel operations), technical teams (development, data engineering, architecture), and external vendors.</li><li>Ensure business requirements are clearly translated into technical deliverables and that all parties remain aligned on project objectives and priorities.</li></ul><p><strong>Vendor &amp; Partner Management</strong></p><ul><li>Manage external implementation partners and technology vendors (e.g., CDP, CRM, CMS platform providers), evaluating their deliverables against quality standards, timelines, and contractual commitments.</li><li>Facilitate vendor onboarding, performance reviews, and issue resolution.</li></ul><p><strong>Customer Experience (CX/UX) Focus</strong></p><ul><li>Partner with UX/UI designers and product teams to ensure project deliverables prioritize seamless, intuitive, and personalized customer journeys across web, app, and WeChat touchpoints.</li><li>Advocate for customer-centric design thinking throughout the project lifecycle, from requirements gathering to UAT and post-launch optimization.</li></ul><p><strong>Stakeholder Communication</strong></p><ul><li>Provide transparent, data-driven project status updates to senior leadership and business stakeholders, managing expectations and ensuring alignment on goals, risks, and trade-offs.</li><li>Bridge communication between China local teams and global/regional technology teams, ensuring smooth collaboration across time zones and cultures.</li></ul></td></tr></tbody></table><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice https://www.roberthalf.cn/en/privacy-statement. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><hr /><p>点击"申请"，即表示您明确同意 Robert Half 可以使用您的个人信息来处理您的工作申请，并不时与您联系以获得未来的就业机会。 如需进一步了解 Robert Half 如何处理您的个人信息以及如何访问和更正您的信息，请阅读 Robert Half 隐私声明<a href="https://nam02.safelinks.protection.outlook.com/?url=https://www.roberthalf.cn/en/privacy-statement&amp;data=05|01|[email protected]|45960615caf741a897da08db12e2448b|16532572d5674d678727f12f7bb6aed3|0|0|638124535281002861|Unknown|TWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=|3000|||&amp;sdata=txey6FkFkoVyheBOucHzeYO1yTcFywlr7N4oX7M8axY=&amp;reserved=0">https://www.roberthalf.cn/en/privacy-statement</a> 。请不要在您的简历中向我们提交任何敏感的个人数据（例如身份证号码、种族、性别、宗教、婚姻状况或工会会员身份），因为我们此时不收集您的敏感个人数据。</p><img src="https://counter.adcourier.com/Sm95Lkd1LjIxODM1LjEwOTIxQHJoaWNuLmFwbGl0cmFrLmNvbQ.gif">

Martech Project Manager - Contractor, Base in Shanghai