2 results for Operations Director in Shanghai

Infrastructure Manager

Shanghai,
remote
Contract
25000 - 30000 CNY / Monthly
Recruiting Ad: Infrastructure Manager We are seeking an experienced and service-oriented Infrastructure Manager to lead daily IT infrastructure operations and end-user technology support across headquarters, manufacturing sites, and overseas offices. This role is responsible for ensuring the stability, security, and continuous improvement of the organization's infrastructure environment, Microsoft 365 services, and workplace technology operations.As a key liaison between business users and IT teams, you will oversee infrastructure performance, coordinate Desk Side Support activities, and drive service excellence across multiple locations. You will also support IT procurement, asset lifecycle management, and ongoing infrastructure enhancement initiatives.Position SummaryThe Infrastructure Manager is responsible for overseeing the daily operation, maintenance, and continuous improvement of the organization's IT infrastructure, Microsoft 365 environment, and end-user computing services. This role leads and coordinates Level 1 Desk Side Support operations across headquarters, manufacturing sites, and overseas offices, ensuring high service availability, operational efficiency, and an excellent user experience.Key ResponsibilitiesInfrastructure Operations<ul><li>Manage and maintain enterprise IT infrastructure, including servers, storage, network services, cloud platforms, and end-user computing environments.</li><li>Ensure high availability, reliability, security, and performance of infrastructure services across all business locations.</li><li>Monitor infrastructure health and proactively identify risks, capacity constraints, and improvement opportunities.</li><li>Coordinate routine maintenance, incident response, and operational support to minimize business disruption.</li><li>Support infrastructure-related projects, system upgrades, migrations, and technology refresh initiatives.</li></ul>Microsoft 365 Operations & Administration<ul><li>Administer, support, and maintain the Microsoft 365 environment, including:</li><ul><li>Exchange Online</li><li>Microsoft Teams</li><li>SharePoint Online</li><li>OneDrive for Business</li><li>Microsoft Entra ID (Azure AD)</li><li>Microsoft Intune</li></ul><li>Manage user lifecycle processes, including account provisioning, access management, permissions administration, and policy enforcement.</li><li>Ensure secure and efficient operation of collaboration and productivity platforms.</li><li>Support configuration, troubleshooting, and continuous optimization of Microsoft 365 services.</li></ul>End-User Support & Service Delivery<ul><li>Lead and coordinate Level 1 Desk Side Support operations across multiple business sites and international offices.</li><li>Ensure timely resolution of user issues related to hardware, software, connectivity, and workplace technology tools.</li><li>Promote high-quality service delivery and a positive end-user experience through responsive and effective support.</li><li>Collaborate with internal IT teams and external vendors to resolve technical issues and maintain support standards.</li></ul>Operational Excellence & Governance<ul><li>Act as a key point of contact between business stakeholders and IT teams for infrastructure and workplace technology services.</li><li>Support IT procurement processes and manage hardware/software asset lifecycle activities.</li><li>Maintain operational documentation, procedures, and service records.</li><li>Drive continuous service improvement initiatives to enhance efficiency, reliability, and user satisfaction.</li><li>Ensure compliance with security standards, operational policies, and best practices.</li></ul>Qualifications<ul><li>Proven experience in IT infrastructure operations, end-user support, or infrastructure management roles.</li><li>Strong knowledge of enterprise infrastructure, including servers, storage, networking, cloud platforms, and desktop environments.</li><li>Hands-on experience administering Microsoft 365 services, including Exchange Online, Teams, SharePoint Online, OneDrive, Entra ID, and Intune.</li><li>Experience leading or coordinating Desk Side Support or IT service delivery across multiple locations.</li><li>Strong understanding of IT operations, incident management, user support, and service continuity.</li><li>Familiarity with IT procurement, asset management, and lifecycle planning.</li><li>Good understanding of IT security, access control, and policy enforcement in enterprise environments.</li><li>Strong communication, coordination, and stakeholder management skills.</li><li>Ability to work effectively in a fast-paced, multi-site, and international business environment.</li></ul> By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice https://www.roberthalf.cn/en/privacy-statement. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<hr />点击"申请"，即表示您明确同意 Robert Half 可以使用您的个人信息来处理您的工作申请，并不时与您联系以获得未来的就业机会。如需进一步了解 Robert Half 如何处理您的个人信息以及如何访问和更正您的信息，请阅读 Robert Half 隐私声明<a href="https://nam02.safelinks.protection.outlook.com/?url=https://www.roberthalf.cn/en/privacy-statement&data=05|01|[email protected]|45960615caf741a897da08db12e2448b|16532572d5674d678727f12f7bb6aed3|0|0|638124535281002861|Unknown|TWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=|3000|||&sdata=txey6FkFkoVyheBOucHzeYO1yTcFywlr7N4oX7M8axY=&reserved=0">https://www.roberthalf.cn/en/privacy-statement</a> 。请不要在您的简历中向我们提交任何敏感的个人数据（例如身份证号码、种族、性别、宗教、婚姻状况或工会会员身份），因为我们此时不收集您的敏感个人数据。<img src="https://counter.adcourier.com/Sm9zZXBoLlpodS45NTc1NC4xMDkyMUByaGljbi5hcGxpdHJhay5jb20.gif">
2026-08-05T02:40:51Z

Martech Project Manager - Contractor, Base in Shanghai

Shanghai,
remote
Contract
30000 - 40000 CNY / Monthly
<table><tbody><tr><td>About the RoleWe are looking for an experienced MarTech Project Manager to lead the end-to-end delivery of digital and marketing technology initiatives for Marriott's China operations. This role will focus on projects spanning CRM, CDP, Web (dotcom), CMS, and Customer Experience (CX/UX) enhancements, ensuring seamless integration and high-quality delivery that drives personalized guest experiences and business growth. Key ResponsibilitiesProject Delivery & Management<ul><li>Lead the full project lifecycle (initiation, planning, execution, monitoring, and closure) for MarTech projects covering CRM, CDP, Web platforms, CMS, and customer experience optimization initiatives.</li><li>Develop and maintain detailed project plans, timelines, budgets, and resource allocations; track progress against milestones and adjust as needed.</li><li>Manage project scope, risks, issues, and dependencies; proactively identify bottlenecks and drive resolution with clear escalation paths.</li></ul>Cross-functional Coordination<ul><li>Act as the central coordination point among business stakeholders (marketing, CRM, hotel operations), technical teams (development, data engineering, architecture), and external vendors.</li><li>Ensure business requirements are clearly translated into technical deliverables and that all parties remain aligned on project objectives and priorities.</li></ul>Vendor & Partner Management<ul><li>Manage external implementation partners and technology vendors (e.g., CDP, CRM, CMS platform providers), evaluating their deliverables against quality standards, timelines, and contractual commitments.</li><li>Facilitate vendor onboarding, performance reviews, and issue resolution.</li></ul>Customer Experience (CX/UX) Focus<ul><li>Partner with UX/UI designers and product teams to ensure project deliverables prioritize seamless, intuitive, and personalized customer journeys across web, app, and WeChat touchpoints.</li><li>Advocate for customer-centric design thinking throughout the project lifecycle, from requirements gathering to UAT and post-launch optimization.</li></ul>Stakeholder Communication<ul><li>Provide transparent, data-driven project status updates to senior leadership and business stakeholders, managing expectations and ensuring alignment on goals, risks, and trade-offs.</li><li>Bridge communication between China local teams and global/regional technology teams, ensuring smooth collaboration across time zones and cultures.</li></ul></td></tr></tbody></table>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice https://www.roberthalf.cn/en/privacy-statement. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<hr />点击"申请"，即表示您明确同意 Robert Half 可以使用您的个人信息来处理您的工作申请，并不时与您联系以获得未来的就业机会。如需进一步了解 Robert Half 如何处理您的个人信息以及如何访问和更正您的信息，请阅读 Robert Half 隐私声明<a href="https://nam02.safelinks.protection.outlook.com/?url=https://www.roberthalf.cn/en/privacy-statement&data=05|01|[email protected]|45960615caf741a897da08db12e2448b|16532572d5674d678727f12f7bb6aed3|0|0|638124535281002861|Unknown|TWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=|3000|||&sdata=txey6FkFkoVyheBOucHzeYO1yTcFywlr7N4oX7M8axY=&reserved=0">https://www.roberthalf.cn/en/privacy-statement</a> 。请不要在您的简历中向我们提交任何敏感的个人数据（例如身份证号码、种族、性别、宗教、婚姻状况或工会会员身份），因为我们此时不收集您的敏感个人数据。<img src="https://counter.adcourier.com/Sm95Lkd1LjIxODM1LjEwOTIxQHJoaWNuLmFwbGl0cmFrLmNvbQ.gif">
2026-08-13T09:30:49Z