4 results for Operations Director in Shanghai

Infrastructure Manager

Shanghai,
remote
Contract
25000 - 30000 CNY / Monthly
Recruiting Ad: Infrastructure Manager We are seeking an experienced and service-oriented Infrastructure Manager to lead daily IT infrastructure operations and end-user technology support across headquarters, manufacturing sites, and overseas offices. This role is responsible for ensuring the stability, security, and continuous improvement of the organization's infrastructure environment, Microsoft 365 services, and workplace technology operations.As a key liaison between business users and IT teams, you will oversee infrastructure performance, coordinate Desk Side Support activities, and drive service excellence across multiple locations. You will also support IT procurement, asset lifecycle management, and ongoing infrastructure enhancement initiatives.Position SummaryThe Infrastructure Manager is responsible for overseeing the daily operation, maintenance, and continuous improvement of the organization's IT infrastructure, Microsoft 365 environment, and end-user computing services. This role leads and coordinates Level 1 Desk Side Support operations across headquarters, manufacturing sites, and overseas offices, ensuring high service availability, operational efficiency, and an excellent user experience.Key ResponsibilitiesInfrastructure Operations<ul><li>Manage and maintain enterprise IT infrastructure, including servers, storage, network services, cloud platforms, and end-user computing environments.</li><li>Ensure high availability, reliability, security, and performance of infrastructure services across all business locations.</li><li>Monitor infrastructure health and proactively identify risks, capacity constraints, and improvement opportunities.</li><li>Coordinate routine maintenance, incident response, and operational support to minimize business disruption.</li><li>Support infrastructure-related projects, system upgrades, migrations, and technology refresh initiatives.</li></ul>Microsoft 365 Operations & Administration<ul><li>Administer, support, and maintain the Microsoft 365 environment, including:</li><ul><li>Exchange Online</li><li>Microsoft Teams</li><li>SharePoint Online</li><li>OneDrive for Business</li><li>Microsoft Entra ID (Azure AD)</li><li>Microsoft Intune</li></ul><li>Manage user lifecycle processes, including account provisioning, access management, permissions administration, and policy enforcement.</li><li>Ensure secure and efficient operation of collaboration and productivity platforms.</li><li>Support configuration, troubleshooting, and continuous optimization of Microsoft 365 services.</li></ul>End-User Support & Service Delivery<ul><li>Lead and coordinate Level 1 Desk Side Support operations across multiple business sites and international offices.</li><li>Ensure timely resolution of user issues related to hardware, software, connectivity, and workplace technology tools.</li><li>Promote high-quality service delivery and a positive end-user experience through responsive and effective support.</li><li>Collaborate with internal IT teams and external vendors to resolve technical issues and maintain support standards.</li></ul>Operational Excellence & Governance<ul><li>Act as a key point of contact between business stakeholders and IT teams for infrastructure and workplace technology services.</li><li>Support IT procurement processes and manage hardware/software asset lifecycle activities.</li><li>Maintain operational documentation, procedures, and service records.</li><li>Drive continuous service improvement initiatives to enhance efficiency, reliability, and user satisfaction.</li><li>Ensure compliance with security standards, operational policies, and best practices.</li></ul>Qualifications<ul><li>Proven experience in IT infrastructure operations, end-user support, or infrastructure management roles.</li><li>Strong knowledge of enterprise infrastructure, including servers, storage, networking, cloud platforms, and desktop environments.</li><li>Hands-on experience administering Microsoft 365 services, including Exchange Online, Teams, SharePoint Online, OneDrive, Entra ID, and Intune.</li><li>Experience leading or coordinating Desk Side Support or IT service delivery across multiple locations.</li><li>Strong understanding of IT operations, incident management, user support, and service continuity.</li><li>Familiarity with IT procurement, asset management, and lifecycle planning.</li><li>Good understanding of IT security, access control, and policy enforcement in enterprise environments.</li><li>Strong communication, coordination, and stakeholder management skills.</li><li>Ability to work effectively in a fast-paced, multi-site, and international business environment.</li></ul> By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice https://www.roberthalf.cn/en/privacy-statement. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<hr />点击"申请"，即表示您明确同意 Robert Half 可以使用您的个人信息来处理您的工作申请，并不时与您联系以获得未来的就业机会。如需进一步了解 Robert Half 如何处理您的个人信息以及如何访问和更正您的信息，请阅读 Robert Half 隐私声明<a href="https://nam02.safelinks.protection.outlook.com/?url=https://www.roberthalf.cn/en/privacy-statement&data=05|01|[email protected]|45960615caf741a897da08db12e2448b|16532572d5674d678727f12f7bb6aed3|0|0|638124535281002861|Unknown|TWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=|3000|||&sdata=txey6FkFkoVyheBOucHzeYO1yTcFywlr7N4oX7M8axY=&reserved=0">https://www.roberthalf.cn/en/privacy-statement</a> 。请不要在您的简历中向我们提交任何敏感的个人数据（例如身份证号码、种族、性别、宗教、婚姻状况或工会会员身份），因为我们此时不收集您的敏感个人数据。<img src="https://counter.adcourier.com/Sm9zZXBoLlpodS45NTc1NC4xMDkyMUByaGljbi5hcGxpdHJhay5jb20.gif">
2026-08-05T02:40:51Z

Trade Lane Director - African Market

Shanghai,
remote
Permanent
100000 - 120000 CNY / Monthly
<table width="680"><tbody><tr><td width="459">Key ResponsibilitiesTrade Lane Strategy & Development<ul><li>Design, implement, and continuously optimize trade lane strategies for air and ocean freight between Africa and global markets (Asia, Europe, Americas), ensuring alignment with the company's broader logistics objectives.</li><li>Develop and execute the African trade strategy, identifying growth opportunities and adapting to market trends, competitors, and customer demands.</li><li>Lead the development and implementation of trade lane strategies and products, ensuring multiple regional interactions and integration.</li><li>Define the company's product and service positioning across key African trade corridors.</li><li>Conduct regular market research to identify potential trade opportunities, trade patterns, and emerging trends in the African region.</li></ul>Business Development & Commercial Growth<ul><li>Identify and pursue new business opportunities across key African markets, building a robust pipeline and expanding the company's customer base across sectors such as mining, agriculture, manufacturing, retail, and consumer goods.</li><li>Drive revenue growth through proactive opportunity analysis of existing and potential clients.</li><li>Develop and manage a portfolio of key accounts across the African trade lane, building relationships with key decision-makers in target organizations.</li><li>Lead commercial negotiations with clients, agents, and partners across Africa.</li><li>Achieve pre-agreed KPIs with respect to volume and revenue across African trade lanes.</li></ul>Carrier & Partner Relationship Management<ul><li>Forge strategic partnerships with shipping lines, airlines, feeder operators, and co-loading partners to secure competitive freight rates and reliable capacity.</li><li>Lead ocean and air freight procurement, tender management, and rate negotiations for African trade lanes.</li><li>Develop and manage a network of agents and partners across multiple African countries to extend the company's service coverage.</li><li>Negotiate and manage commercial agreements with carriers and service providers to optimize cost structures and service quality.</li></ul>Market Intelligence & Competitive Analysis<ul><li>Monitor regional trends, regulatory changes, and competitive activity to inform strategic decisions and identify emerging opportunities.</li><li>Provide regular performance reports and insights to senior management, highlighting successes, challenges, and areas for improvement.</li><li>Stay abreast of infrastructure developments, customs policies, and trade agreements affecting African logistics.</li><li>Conduct competitive benchmarking to ensure the company's service offerings remain market-leading.</li></ul>Operational Excellence & Cross-Functional Collaboration<ul><li>Collaborate with internal sales, operations, and customer service teams to deliver integrated solutions and support business growth.</li><li>Ensure seamless execution of freight operations across African trade lanes, maintaining high service standards and cost efficiency.</li><li>Support local sales teams in enhancing sales related to assigned trade lane business.</li><li>Drive innovation in service delivery, digital solutions, and operational processes.</li><li>Ensure compliance with international shipping regulations, customs requirements, and company policies.</li></ul>Financial & Performance Management<ul><li>Own the P&L for the African trade lane, ensuring achievement of revenue and profitability targets.</li><li>Prepare annual business plans, budgets, and forecasts for the African trade lane.</li><li>Monitor trade lane performance metrics including volume, yield, market share, and customer satisfaction.</li><li>Implement cost-control measures and identify efficiency improvements.</li></ul> Qualifications & RequirementsEducation<ul><li>Bachelor's degree in Logistics, Supply Chain Management, International Trade, or a related field.</li></ul>Experience<ul><li>10+ years of progressive experience in freight forwarding, shipping, or international logistics, with a strong focus on African markets.</li><li>Minimum 5-7 years in senior commercial or trade lane leadership roles, with proven experience in trade lane development, pricing, and procurement.</li><li>Demonstrated track record of driving business growth and market expansion across multiple African countries.</li><li>Proven ability to build and manage relationships with clients, carriers, and partners across diverse African markets.</li><li>Experience in both air and ocean freight is essential.</li><li>Deep understanding of African logistics infrastructure, customs regimes, and trade corridors across East, West, and Southern Africa.</li></ul>Skills & Competencies<ul><li>Deep expertise in freight forwarding operations, carrier procurement, and trade lane management.</li><li>Strong commercial acumen with the ability to structure competitive pricing and develop compelling value propositions.</li><li>Excellent negotiation, communication, and stakeholder management skills.</li><li>Data-driven mindset with strong analytical and problem-solving capabilities.</li><li>Strategic thinker with a hands-on, execution-oriented approach.</li><li>Proficiency in logistics management systems, TMS, and data analytics platforms.</li></ul>Languages<ul><li>Fluent in English (written and spoken) is essential.</li><li>Proficiency in French is a strong advantage given the prominence of Francophone African markets.</li><li>Additional languages such as Arabic, Portuguese, Swahili, or Mandarin are highly desirable.</li></ul>Personal Attributes<ul><li>Entrepreneurial spirit with a passion for driving innovation and continuous improvement.</li><li>Comfortable working in a dynamic, fast-changing environment with diverse cultural and regulatory landscapes.</li><li>Collaborative and inclusive, with a global mindset and the ability to work across functions and geographies.</li><li>High level of cultural sensitivity and adaptability to diverse business environments across Africa.</li><li>Willingness to travel extensively within Africa and internationally as required.</li></ul></td></tr></tbody></table>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice https://www.roberthalf.cn/en/privacy-statement. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<hr />点击"申请"，即表示您明确同意 Robert Half 可以使用您的个人信息来处理您的工作申请，并不时与您联系以获得未来的就业机会。如需进一步了解 Robert Half 如何处理您的个人信息以及如何访问和更正您的信息，请阅读 Robert Half 隐私声明<a href="https://nam02.safelinks.protection.outlook.com/?url=https://www.roberthalf.cn/en/privacy-statement&data=05|01|[email protected]|45960615caf741a897da08db12e2448b|16532572d5674d678727f12f7bb6aed3|0|0|638124535281002861|Unknown|TWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=|3000|||&sdata=txey6FkFkoVyheBOucHzeYO1yTcFywlr7N4oX7M8axY=&reserved=0">https://www.roberthalf.cn/en/privacy-statement</a> 。请不要在您的简历中向我们提交任何敏感的个人数据（例如身份证号码、种族、性别、宗教、婚姻状况或工会会员身份），因为我们此时不收集您的敏感个人数据。 <img src="https://counter.adcourier.com/YmVsbGEud2VpLjE3MjQ1LjEwOTIxQHJoaWNuLmFwbGl0cmFrLmNvbQ.gif">
2026-07-31T06:31:01Z

Product manager Leader

Shanghai,
remote
Contract
480000 - 600000 CNY / Yearly
We are looking for an experienced Mobile App Product Manager to drive the strategy, development, and continuous enhancement of iOS and Android applications for the China market. This role will be instrumental in improving app functionality and user experience to support business priorities and address evolving market demands.As part of the broader mobile growth agenda, this position will work closely with both local and global cross-functional teams to shape and manage the mobile product roadmap. The successful candidate will also lead an agile product team to deliver against strategic priorities. This role is ideal for a digitally savvy product leader who is highly attuned to customer needs, able to balance user and business value, and comfortable making decisions in a dynamic, fast-paced environment. The individual should be equally effective in addressing high-level strategic opportunities and day-to-day execution challenges across business, design, and technology functions. <ul><li>8+ years of experience in digital product management and digital strategy, with deep familiarity with consumer-facing digital ecosystems, particularly mobile platforms</li><li>Strong track record of leading cross-functional agile teams within a scaled agile development environment</li><li>Proven experience partnering with Design, Engineering, and QA teams to develop and roll out new or enhanced mobile features and user experiences</li><li>Demonstrated ability to influence and collaborate effectively within a matrixed organization, working across functions such as Marketing and Operations</li><li>Solid experience in mapping user journeys and creating product user stories, with the ability to clearly explain rationale and requirements</li><li>Practical experience with product and collaboration tools such as JIRA, Confluence, Figma, and related platforms</li><li>Strong analytical thinking and problem-solving skills, with the ability to translate data into actionable insights and execution plans</li><li>Customer-centric and innovative mindset, with a focus on leveraging user insights to enhance products, features, and overall platform experience</li><li>Experience mentoring junior team members and supporting their professional development</li><li>Knowledge of mobile app security, privacy, and compliance requirements</li><li>Excellent written and verbal communication skills in both English and Mandarin</li></ul>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice https://www.roberthalf.cn/en/privacy-statement. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<hr />点击"申请"，即表示您明确同意 Robert Half 可以使用您的个人信息来处理您的工作申请，并不时与您联系以获得未来的就业机会。如需进一步了解 Robert Half 如何处理您的个人信息以及如何访问和更正您的信息，请阅读 Robert Half 隐私声明<a href="https://nam02.safelinks.protection.outlook.com/?url=https://www.roberthalf.cn/en/privacy-statement&data=05|01|[email protected]|45960615caf741a897da08db12e2448b|16532572d5674d678727f12f7bb6aed3|0|0|638124535281002861|Unknown|TWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=|3000|||&sdata=txey6FkFkoVyheBOucHzeYO1yTcFywlr7N4oX7M8axY=&reserved=0">https://www.roberthalf.cn/en/privacy-statement</a> 。请不要在您的简历中向我们提交任何敏感的个人数据（例如身份证号码、种族、性别、宗教、婚姻状况或工会会员身份），因为我们此时不收集您的敏感个人数据。<img src="https://counter.adcourier.com/Y2hyaXN0ZWxsZS5mdW5nLjk1MzUyLjEwOTIxQHJoaWNuLmFwbGl0cmFrLmNvbQ.gif">
2026-06-25T06:37:30Z

Senior IT Product Manager(AI) - Contractor, Base in Shanghai

Shanghai,
remote
Contract
30000 - 40000 CNY / Monthly
We are seeking for Senior IT Product Manager(AI) - Contractor, Base in Shanghai.Job Summary We are seeking a highly strategic and execution-oriented Senior Product Owner, Consumer Experience & AI Innovation to lead the vision, roadmap, and delivery of key consumer and employee experience platforms across China. This role is responsible for driving digital products and capabilities spanning Customer Service Hub, Voice of Customer (VOC), Experience Hub, Wholesale Portal, and Store Lifecycle Management, ensuring seamless experiences across consumers, retail associates, wholesale partners, and internal operations. In addition, this role will act as a key catalyst for AI innovation, identifying, designing, and scaling AI-powered solutions, with a strong focus on AI Agents, workflow automation, operational intelligence, and business activation use cases. The ideal candidate combines deep product management expertise, business acumen, AI innovation capabilities, and strong stakeholder leadership skills. Key Responsibilities Consumer & Employee Experience Transformation * Lead initiatives that improve consumer, associate, and partner experiences across physical and digital touchpoints. * Drive experience-led product design through journey mapping, process optimization, and data-driven insights. * Continuously identify opportunities to simplify operations, improve service quality, increase productivity, and enhance satisfaction. AI Innovation & Agent Activation * Drive the exploration, incubation, and adoption of AI-powered capabilities across business domains. * Lead ideation and implementation of: o AI Agents o Conversational Assistants o Intelligent Automation o Decision Support Solutions * Partner with Data and Business teams to identify high-value AI opportunities and translate them into scalable products. * Develop frameworks and best practices for AI Agent activation, adoption, measurement, and continuous optimization. * Stay current on emerging AI technologies, market trends, and innovation opportunities, proactively introducing new capabilities that create business value. Product Delivery & Execution * Manage product backlog, prioritization, requirement definition, and delivery lifecycle. * Collaborate with Engineering, UX, Data, Architecture, and Vendor teams to deliver high-quality solutions. * Define KPIs and success metrics to measure product adoption, experience improvement, and business impact. * Ensure products comply with security, privacy, governance, and local regulatory requirements. Stakeholder Management & Storytelling * Build strong partnerships across Customer Service, Retail Operations, Wholesale, Marketing, Commercial, and Technology organizations. * Facilitate alignment across senior leadership and cross-functional stakeholders. * Communicate complex concepts clearly through executive-level storytelling, business cases, roadmaps, and presentations. * Influence decision-making through data, insights, and compelling narratives. Qualifications Experience * Bachelor's degree or above in Information Systems, Business, Computer Science, Engineering, or related disciplines. * 8+ years of experience in Product Management, Digital Transformation, Customer Experience, Service Platforms, or Enterprise Digital Solutions. * Proven track record leading large-scale platform implementations and digital experience initiatives. * Experience working across both business and technology organizations in agile environments.By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice https://www.roberthalf.cn/en/privacy-statement. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<hr />点击"申请"，即表示您明确同意 Robert Half 可以使用您的个人信息来处理您的工作申请，并不时与您联系以获得未来的就业机会。如需进一步了解 Robert Half 如何处理您的个人信息以及如何访问和更正您的信息，请阅读 Robert Half 隐私声明<a href="https://nam02.safelinks.protection.outlook.com/?url=https://www.roberthalf.cn/en/privacy-statement&data=05|01|[email protected]|45960615caf741a897da08db12e2448b|16532572d5674d678727f12f7bb6aed3|0|0|638124535281002861|Unknown|TWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=|3000|||&sdata=txey6FkFkoVyheBOucHzeYO1yTcFywlr7N4oX7M8axY=&reserved=0">https://www.roberthalf.cn/en/privacy-statement</a> 。请不要在您的简历中向我们提交任何敏感的个人数据（例如身份证号码、种族、性别、宗教、婚姻状况或工会会员身份），因为我们此时不收集您的敏感个人数据。<img src="https://counter.adcourier.com/Sm95Lkd1LjI3MTEzLjEwOTIxQHJoaWNuLmFwbGl0cmFrLmNvbQ.gif">
2026-07-16T06:04:15Z