<table width="680"><tbody><tr><td width="459"><p>We are seeking a results-driven Sales Director to lead our commercial team and drive sustainable revenue growth. The primary focus of this role is to expand <strong>CIF (non-FOB) business</strong>, optimize customer and trade lane portfolios, and enhance overall sales performance. The ideal candidate will have experience in multinational freight forwarding or global logistics companies, with demonstrated ability to communicate and collaborate effectively across cultures and regions.</p><p><span style="text-decoration: underline;"><strong>Key Responsibilities</strong></span></p><p><strong>Sales Strategy & Performance Management</strong></p><ul><li>Develop and execute annual and quarterly sales plans, allocating targets to ensure KPIs-including revenue, profit, and volume-are achieved</li><li>Analyze market trends, rate fluctuations, and competitor activity; adjust sales direction and resource allocation accordingly</li><li>Build and continuously improve sales management systems, including customer segmentation, pricing strategies, pipeline management, and performance evaluation to enhance overall sales efficiency</li></ul><p><strong>CIF (Non-FOB) Business Development</strong></p><ul><li>Design and implement a dedicated strategy to grow <strong>CIF (non-FOB) business</strong>, increasing its share of total revenue</li><li>Lead efforts to acquire direct shippers, mid-sized traders, and emerging e-commerce sellers, establishing end-to-end service capability covering quotation, booking, and overseas arrangements</li><li>Leverage internal rate procurement and overseas agent networks to develop competitive CIF products in key markets</li></ul><p><strong>Team Leadership & Development</strong></p><ul><li>Recruit, train, and mentor the sales team (including regional sales, key account managers, and trade lane specialists); conduct performance reviews</li><li>Build a talent pipeline by developing high-potential team members with strong CIF development skills, product knowledge, and negotiation capabilities</li><li>Foster a results-driven, customer-centric team culture that encourages collaboration and accountability</li></ul><p><strong>Cross-Functional & External Communication</strong></p><ul><li>Maintain effective communication with overseas agents, shipping lines, regional headquarters, and global counterparts to support international business alignment and resource integration</li><li>Collaborate with pricing, customer service, and operations teams to optimize the end-to-end customer experience, particularly for CIF shipments</li><li>Represent the company at industry events, overseas agent meetings, and client visits to strengthen brand presence</li></ul><p><span style="text-decoration: underline;"><strong>Qualifications</strong></span></p><p><strong>Experience & Education</strong></p><ul><li>Bachelor's degree or above, preferably in International Trade, Logistics, Business Administration, English, or related fields</li><li>Minimum 8 years of sales experience in international freight forwarding, with at least 3 years in a sales management role</li><li>Experience in multinational freight forwarding or large global logistics companies is considered a strong asset</li><li>Demonstrated experience in CIF (non-FOB) business development, with solid knowledge of major trade lanes such as Trans-Pacific, Asia-Europe, etc.</li></ul><p><strong>Professional Competencies</strong></p><ul><li>In-depth understanding of freight forwarding operations; strong grasp of the business model differences, profit structure, and risk control aspects between CIF and FOB</li><li>Strong analytical, negotiation, and key account development skills</li><li>Familiarity with building sales management systems and data-driven decision-making</li></ul><p><strong>Communication & Language</strong></p><ul><li>Proficiency in English as a working language, with excellent verbal and written communication skills to independently conduct negotiations and daily coordination with overseas agents, headquarters, and global clients</li><li>Cross-cultural communication skills and ability to work effectively in an international business environment</li></ul><p><strong>Core Attributes</strong></p><ul><li>Results-oriented with strong sense of ownership and ability to perform under pressure</li><li>Strategic thinker with ability to translate business goals into actionable team plans</li><li>Proven leadership skills with capacity to inspire and empower team members</li></ul><p> </p><p> </p></td></tr></tbody></table><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice https://www.roberthalf.cn/en/privacy-statement. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><hr /><p><em>点击"申请"，即表示您明确同意 Robert Half 可以使用您的个人信息来处理您的工作申请，并不时与您联系以获得未来的就业机会。 如需进一步了解 Robert Half 如何处理您的个人信息以及如何访问和更正您的信息，请阅读 Robert Half 隐私声明<a href="https://nam02.safelinks.protection.outlook.com/?url=https://www.roberthalf.cn/en/privacy-statement&data=05|01|[email protected]|45960615caf741a897da08db12e2448b|16532572d5674d678727f12f7bb6aed3|0|0|638124535281002861|Unknown|TWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=|3000|||&sdata=txey6FkFkoVyheBOucHzeYO1yTcFywlr7N4oX7M8axY=&reserved=0">https://www.roberthalf.cn/en/privacy-statement</a> 。请不要在您的简历中向我们提交任何敏感的个人数据（例如身份证号码、种族、性别、宗教、婚姻状况或工会会员身份），因为我们此时不收集您的敏感个人数据。</em></p><p> </p><p> </p><img src="https://counter.adcourier.com/YmVsbGEud2VpLjMzOTA4LjEwOTIxQHJoaWNuLmFwbGl0cmFrLmNvbQ.gif">
<p><strong>Recruiting Ad: Digital Delivery Manager </strong></p><p>Are you ready to drive the digital transformation of leading commerce platforms in China? We are seeking a Digital Delivery Manager who excels at technical leadership and project execution to spearhead the implementation and optimization of key digital systems, including CRM, DTC (Mini Program), and marketplace integrations (Tmall, JD, Douyin).</p><p> </p><p><strong>Summary of Responsibilities:</strong></p><ul><li>Oversee technical delivery of digital commerce platforms with focus on CRM, Mini Program features, and marketplace integrations (product, stock, orders, logistics).</li><li>Lead solution design and framework discussions with HQ teams and external vendors, ensuring scalable and robust architecture.</li><li>Guide and supervise vendor development teams throughout all project phases, offering technical direction and driving continuous quality improvement.</li><li>Act as the go-to liaison among China business teams, local partners, and global technology stakeholders to align needs and technical solutions.</li><li>Conduct technical reviews of deliverables such as API designs, data models, and systems architecture to identify and mitigate potential risks.</li><li>Proactively propose and implement optimizations, performance enhancements, and innovative technical solutions for superior user experience and platform stability.</li><li>Manage project timelines, dependencies, and risks, while providing clear status updates to all stakeholders.</li><li>Research and pilot emerging technologies, collaborating with vendors and HQ to deliver new value-adding use cases.</li></ul><p><strong>Key Qualifications:</strong></p><ul><li>Bachelor's degree in Computer Science, Engineering, Information Systems, or related field.</li><li>5+ years of technical project delivery, solution architecture, or technical lead experience in e-commerce or digital consumer platforms.</li><li>Strong hands-on technical ability, including system integration, API, data flow, and microservices design.</li><li>Deep exposure to China's digital landscape for DTC platforms (e.g., MiniPrograms), CRM, and major marketplace integration (Tmall, JD, Douyin).</li><li>Proven experience leading external partners or vendors, with a focus on enforcing best technical practices and quality standards.</li><li>Exceptional communication and stakeholder management skills in both Mandarin and English.</li><li>Proactive, results-driven, and able to thrive in dynamic, collaborative teams.</li></ul><p> </p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice https://www.roberthalf.cn/en/privacy-statement. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><hr /><p>点击"申请"，即表示您明确同意 Robert Half 可以使用您的个人信息来处理您的工作申请，并不时与您联系以获得未来的就业机会。 如需进一步了解 Robert Half 如何处理您的个人信息以及如何访问和更正您的信息，请阅读 Robert Half 隐私声明<a href="https://nam02.safelinks.protection.outlook.com/?url=https://www.roberthalf.cn/en/privacy-statement&data=05|01|[email protected]|45960615caf741a897da08db12e2448b|16532572d5674d678727f12f7bb6aed3|0|0|638124535281002861|Unknown|TWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=|3000|||&sdata=txey6FkFkoVyheBOucHzeYO1yTcFywlr7N4oX7M8axY=&reserved=0">https://www.roberthalf.cn/en/privacy-statement</a> 。请不要在您的简历中向我们提交任何敏感的个人数据（例如身份证号码、种族、性别、宗教、婚姻状况或工会会员身份），因为我们此时不收集您的敏感个人数据。</p><img src="https://counter.adcourier.com/c2kuc2hlbi4wMDg5MS4xMDkyMUByaGljbi5hcGxpdHJhay5jb20.gif">
<p>We are seeking an experienced Operations Manager to lead end-to-end store excellence across key high-traffic transit zones in Shanghai. You will ensure world-class guest experience, strict operational compliance, and superior commercial performance. This role involves orchestrating daily operations, workforce planning, SOP governance, loss prevention, and service recovery while partnering with cross-functional teams including IT, Finance, HR, and Trade Marketing.</p><table><tbody><tr><td><p>Key Responsibilities</p><p>1. Operations Excellence and Store Readiness</p><ul><li>Own daily store readiness protocols including opening/closing procedures, cash integrity, floor recovery, cleanliness, safety checks, and compliance with restricted area regulations.</li><li>Standardize and enforce Standard Operating Procedures (SOPs) regarding service delivery, cash handling, inventory movements, age-restricted sales, and passenger flow management.</li><li>Coordinate with Terminal Managers and Store Supervisors to align staffing levels, task allocation, and peak-hour coverage strategies.</li></ul><p>2. Commercial Drive and Customer Experience</p><ul><li>Partner with Trade Marketing and Category teams to execute promotions, visual merchandising, and planograms; ensure accuracy in pricing and promotional activities.</li><li>Lead service recovery protocols; oversee queue management and peak operational plans to maintain high Customer Satisfaction (CSAT) and Net Promoter Scores (NPS).</li><li>Drive cross-selling, conversion rates, and basket size metrics through effective coaching, daily team huddles, and KPI dashboard analysis.</li></ul><p>3. People Leadership and Workforce Planning</p><ul><li>Lead and develop a diverse team including Guest Experience Managers, Operations Support Assistants, Operations Analysts, and Runners; establish clear goals and regular feedback rhythms.</li><li>Oversee rostering, overtime control, and skills coverage across multiple terminals; ensure completion of onboarding and recurrent training programs.</li><li>Embed a culture of safety, integrity, inclusion, and continuous improvement within the team.</li></ul><p>4. Inventory and Loss Prevention Coordination</p><ul><li>Coordinate with Customer Relations and Loss Prevention controllers to ensure the integrity of bonded stock, manage transfers, and control shrinkage.</li><li>Ensure stock accuracy through cycle counts, discrepancy resolution, and management of damages/returns; adhere to timely Work Orders in collaboration with Planning and Supply Chain.</li><li>Support internal and external audits (cash, inventory, compliance) and close findings with robust action plans.</li></ul><p>5. Maintenance and Store Support</p><ul><li>Align with the Store Maintenance Manager on reactive and preventive maintenance schedules to minimize downtime and impact on guest experience.</li><li>Manage store support logistics with Runners, including stock staging, backroom housekeeping, waste management, and ticketing/labeling.</li></ul><p>6. Data, Reporting, and Continuous Improvement</p><ul><li>Own daily and weekly operational dashboards tracking sales, conversion, CSAT, shrink, compliance, and labor productivity.</li><li>Lead root cause analysis on variances, incidents, and service gaps; implement targeted Kaizen actions for improvement.</li><li>Prepare comprehensive performance updates for the Operations GM, highlighting risks, mitigation strategies, and long-term improvement roadmaps.</li></ul><p>7. Cross-Functional Collaboration</p><ul><li>Collaborate with IT on POS uptime, incident response, and device readiness; work with Finance on cash variance analysis and operational cost control.</li><li>Coordinate with HR on recruitment, scheduling, disciplinary actions, and employee recognition programs.</li><li>Partner with Ecommerce and Loyalty teams on click-and-collect services, omnichannel pickups, and in-store engagement initiatives.</li></ul><p>Qualifications and Experience</p><ul><li>Bachelor's degree in Business, Operations, Retail Management, Hospitality, or a related field.</li><li>7 to 10 years of experience in multi-site retail or high-volume transit retail operations, including at least 3 years in a supervisory or managerial role.</li><li>Proven track record of delivering service KPIs, maintaining operational compliance, and driving commercial growth in high-traffic environments.</li><li>Experience working with airport authorities and adhering to restricted area operational rules is highly advantageous.</li></ul><p>Skills and Competencies</p><ul><li>Strong leadership, coaching, and stakeholder management skills.</li><li>Excellent operational discipline with acute attention to detail; adept at SOP deployment and audit readiness.</li><li>Data-driven decision-making capabilities with proficiency in Excel and BI dashboards; comfortable with POS and various retail systems.</li><li>Ability to remain calm under pressure; effective at service recovery and issue escalation.</li><li>Fluent in both English and Mandarin (written and spoken).</li></ul><p>Preferred Certifications</p><ul><li>Fundamentals in Lean/Kaizen methodologies.</li><li>First Aid and Fire Warden certifications.</li><li>Basic familiarity with IT and POS systems</li></ul></td></tr></tbody></table><p> </p><p> </p><p> </p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice https://www.roberthalf.cn/en/privacy-statement. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><hr /><p><em>点击"申请"，即表示您明确同意 Robert Half 可以使用您的个人信息来处理您的工作申请，并不时与您联系以获得未来的就业机会。 如需进一步了解 Robert Half 如何处理您的个人信息以及如何访问和更正您的信息，请阅读 Robert Half 隐私声明<a href="https://nam02.safelinks.protection.outlook.com/?url=https://www.roberthalf.cn/en/privacy-statement&data=05|01|[email protected]|45960615caf741a897da08db12e2448b|16532572d5674d678727f12f7bb6aed3|0|0|638124535281002861|Unknown|TWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=|3000|||&sdata=txey6FkFkoVyheBOucHzeYO1yTcFywlr7N4oX7M8axY=&reserved=0">https://www.roberthalf.cn/en/privacy-statement</a> 。请不要在您的简历中向我们提交任何敏感的个人数据（例如身份证号码、种族、性别、宗教、婚姻状况或工会会员身份），因为我们此时不收集您的敏感个人数据。</em></p><p> </p><p> </p><img src="https://counter.adcourier.com/QnJpYW4uWmhhbmcuODQyMjguMTA5MjFAcmhpY24uYXBsaXRyYWsuY29t.gif">
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