<p>Our client is a reputable US listed FMCG company located in Shanghai CBD. They are a global leader in the customer experience sector. Their diverse operations encompass various high-traffic locations, supporting millions of interactions annually. Our strategy prioritizes innovation, geographic expansion, operational excellence, and sustainability.</p><p> </p><table><tbody><tr><td><p><strong>Position Summary</strong><br /> The Head of Commercial will be responsible for driving revenue growth and optimizing the overall commercial performance of our operations at Shanghai Pudong Airport. This role will lead a team overseeing key product categories, ensuring that commercial activities are aligned with strategic objectives and deliver exceptional results for both customers and stakeholders.</p><p><strong>Key Responsibilities</strong></p><ul><li><strong>Strategic Leadership:</strong></li></ul><ul><ul><li>Design and implement commercial strategies to maximize sales and profitability across all product lines.</li><li>Identify new business opportunities, partnerships, and approaches that add value.</li></ul></ul><ul><li><strong>Category Management:</strong></li></ul><ul><ul><li>Provide leadership and mentorship to category managers, supporting their development and performance.</li><li>Oversee product selection, pricing, and promotions to strengthen category results.</li></ul></ul><ul><li><strong>Stakeholder Management:</strong></li></ul><ul><ul><li>Build strong relationships with external partners and internal teams.</li><li>Negotiate commercial agreements and terms to achieve beneficial outcomes for all parties.</li></ul></ul><ul><li><strong>Performance Monitoring:</strong></li></ul><ul><ul><li>Analyze financial data, market trends, and customer feedback to inform tactical and strategic decisions.</li><li>Establish KPIs and reporting systems to monitor and improve commercial effectiveness.</li></ul></ul><ul><li><strong>Customer Experience:</strong></li></ul><ul><ul><li>Ensure all customer-facing areas deliver an outstanding experience consistent with our brand and values.</li><li>Drive initiatives that increase customer engagement and satisfaction.</li></ul></ul><p><strong>Qualifications &amp; Experience</strong></p><ul><li>Bachelor's degree in Business, Marketing, or a related discipline; MBA is an advantage.</li><li>At least 10 years' experience in commercial roles, with a minimum of 5 years in senior leadership positions.</li><li>Demonstrated success in category management, revenue optimization, and team development.</li><li>Strong negotiation, analytical, and leadership abilities.</li><li>Fluent in English and Mandarin; other languages are beneficial.</li></ul><p><strong>Key Competencies</strong></p><ul><li>Strategic and commercial mindset</li><li>People leadership and coaching</li><li>Relationship management</li><li>Data-informed decision making</li></ul></td></tr></tbody></table><p><strong>Ready to Apply?</strong><br /> If you are ready to deliver results and shape the commercial direction at a major international hub, we invite you to submit your application</p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice https://www.roberthalf.cn/en/privacy-statement. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><hr /><p>点击"申请"，即表示您明确同意 Robert Half 可以使用您的个人信息来处理您的工作申请，并不时与您联系以获得未来的就业机会。 如需进一步了解 Robert Half 如何处理您的个人信息以及如何访问和更正您的信息，请阅读 Robert Half 隐私声明<a href="https://nam02.safelinks.protection.outlook.com/?url=https://www.roberthalf.cn/en/privacy-statement&amp;data=05|01|[email protected]|45960615caf741a897da08db12e2448b|16532572d5674d678727f12f7bb6aed3|0|0|638124535281002861|Unknown|TWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=|3000|||&amp;sdata=txey6FkFkoVyheBOucHzeYO1yTcFywlr7N4oX7M8axY=&amp;reserved=0">https://www.roberthalf.cn/en/privacy-statement</a> 。请不要在您的简历中向我们提交任何敏感的个人数据（例如身份证号码、种族、性别、宗教、婚姻状况或工会会员身份），因为我们此时不收集您的敏感个人数据。</p><img src="https://counter.adcourier.com/QnJpYW4uWmhhbmcuMjAxNDUuMTA5MjFAcmhpY24uYXBsaXRyYWsuY29t.gif">