<p><strong>We're Hiring: Infrastructure Manager</strong></p><p>Are you an experienced IT professional with a solid background in infrastructure management and vendor transitions? Do you thrive in dynamic environments and enjoy taking ownership of key projects? If so, we're looking for you to join our team as an Infrastructure Manager!</p><p><strong>Key Responsibilities:</strong></p><ul><li>Lead infrastructure management projects with a strong focus on vendor transitions (e.g., migrating from Vendor A to Vendor B).</li><li>Oversee and ensure seamless IT infrastructure transformations, particularly within a 2C (consumer-facing) industry environment.</li><li>Collaborate with stakeholders in the UK and globally, facilitating clear and effective communication during international meetings.</li><li>Manage vendor relationships, ensuring quality performance, timely delivery, and cost efficiency.</li><li>Provide technical leadership for project planning, risk management, and implementation.</li><li>Troubleshoot and resolve infrastructure-related challenges to ensure smooth business operations.</li></ul><p><strong>What We're Looking For:</strong></p><ul><li>10+ years of experience in IT infrastructure management and project implementation.</li><li>Strong proficiency in English; comfortable leading discussions in frequent UK-based meetings.</li><li>Solid experience in the 2C industry, with a proven track record of leading infrastructure transition projects.</li><li>Expertise in vendor management, including negotiating contracts and managing transitions between service providers.</li><li>Exceptional communication, project management, and leadership skills.</li><li>A passion for delivering efficient, scalable, and innovative infrastructure solutions.</li></ul><p><strong>What We Offer:</strong></p><ul><li>The opportunity to lead high-impact IT infrastructure projects.</li><li>Collaboration with a global, diverse team of talented professionals.</li><li>Competitive salary and comprehensive benefits package.</li><li>Professional growth opportunities in an innovative and fast-paced environment.</li></ul><p> </p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice https://www.roberthalf.cn/en/privacy-statement. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><hr /><p>点击"申请"，即表示您明确同意 Robert Half 可以使用您的个人信息来处理您的工作申请，并不时与您联系以获得未来的就业机会。 如需进一步了解 Robert Half 如何处理您的个人信息以及如何访问和更正您的信息，请阅读 Robert Half 隐私声明<a href="https://nam02.safelinks.protection.outlook.com/?url=https://www.roberthalf.cn/en/privacy-statement&data=05|01|[email protected]|45960615caf741a897da08db12e2448b|16532572d5674d678727f12f7bb6aed3|0|0|638124535281002861|Unknown|TWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=|3000|||&sdata=txey6FkFkoVyheBOucHzeYO1yTcFywlr7N4oX7M8axY=&reserved=0">https://www.roberthalf.cn/en/privacy-statement</a> 。请不要在您的简历中向我们提交任何敏感的个人数据（例如身份证号码、种族、性别、宗教、婚姻状况或工会会员身份），因为我们此时不收集您的敏感个人数据。</p><img src="https://counter.adcourier.com/U3RlbGxhLlNoYW8uMjk4MzQuMTA5MjFAcmhpY24uYXBsaXRyYWsuY29t.gif">
<p><strong>We're Hiring: CRM Project Manager</strong></p><p>Are you an experienced CRM Project Manager with a track record of leading transformative customer relationship management projects? Do you thrive on translating business needs into actionable product solutions? If you're ready to lead CRM systems from inception to implementation, we'd love to have you on board!</p><p><strong>Key Responsibilities</strong></p><ul><li>Requirement Management & Solution Implementation:<br /> Deeply understand CRM business needs (e.g., customer lifecycle management, sales funnel optimization, customer service processes) and translate them into actionable product solutions. Independently deliver key documentation including PRDs, business process flows, prototypes, and functional specifications while ensuring alignment with business goals.</li><li>End-to-End Project Management:<br /> Lead the full lifecycle of CRM system development (from requirement gathering, design, development, testing, go-live to iteration). Coordinate resources across departments (business units, product, vendors, Infra, security, compliance, etc.), create project plans, and monitor progress to ensure high-quality delivery within set timelines.</li><li>Data-Driven Optimization & Monitoring:<br /> Define and monitor key CRM metrics (e.g., customer conversion rates, lead follow-up efficiency, user retention, and feature usage). Generate weekly and monthly data reports and utilize insights to optimize product features and business workflows.</li><li>Requirement Prioritization & Feasibility Assessment:<br /> Collect feedback and new requirements regarding CRM system usage from business teams, prioritize using methodologies like the MoSCoW method or KANO model and evaluate the technical feasibility to balance business value with implementation costs.</li><li>Cross-Team Collaboration & Enablement:<br /> Assist operations, sales, brand, and marketing teams in developing CRM feature adoption strategies (e.g., training plans, usage guides). Provide product training and hands-on support to improve front-line teams' efficiency in using the system.</li><li>Competitor Analysis & Industry Insights:<br /> Regularly analyze competitor CRM functionalities and provide differentiation reports. Combine insights with industry trends (e.g., customer management in social ecosystems, niche user needs) to propose product enhancements and innovation strategies.</li></ul><p><strong>Qualifications</strong></p><ul><li>Bachelor's degree or above with 5+ years of experience in internet product/CRM system project management; successfully led at least one full-cycle CRM system project from 0 to 1, with expertise in C-end CRM scenarios (e.g., sales management, customer service, membership operations).</li><li>Proficient in the use of mainstream product management tools (e.g., Jira, Confluence, TAPD), and project management methodologies. Expertise in user journey mapping and business process modeling is required.</li><li>Strong data analysis abilities with hands-on experience using tools like Excel, SQL, and Tableau to build dashboards and conduct quantitative analysis of task outcomes.</li><li>Outstanding communication skills with the ability to clearly articulate product strategies and logic while driving collaboration across cross-functional teams.</li><li>Fluent in English, capable of seamless communication and collaboration in an international environment.</li><li>Bonus Qualifications: Familiarity with mini-program development frameworks and experience in user growth projects. Candidates with prior CRM system product management experience will be given preference.</li></ul><p><strong>What We Offer</strong></p><ul><li>Manage high-impact CRM projects that drive business growth and customer satisfaction.</li><li>Work with a global team in a collaborative and fast-paced environment.</li><li>Competitive compensation and benefits package.</li><li>Opportunities for professional development and learning in a growing field.</li></ul><p><strong> </strong></p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice https://www.roberthalf.cn/en/privacy-statement. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><hr /><p>点击"申请"，即表示您明确同意 Robert Half 可以使用您的个人信息来处理您的工作申请，并不时与您联系以获得未来的就业机会。 如需进一步了解 Robert Half 如何处理您的个人信息以及如何访问和更正您的信息，请阅读 Robert Half 隐私声明<a href="https://nam02.safelinks.protection.outlook.com/?url=https://www.roberthalf.cn/en/privacy-statement&data=05|01|[email protected]|45960615caf741a897da08db12e2448b|16532572d5674d678727f12f7bb6aed3|0|0|638124535281002861|Unknown|TWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=|3000|||&sdata=txey6FkFkoVyheBOucHzeYO1yTcFywlr7N4oX7M8axY=&reserved=0">https://www.roberthalf.cn/en/privacy-statement</a> 。请不要在您的简历中向我们提交任何敏感的个人数据（例如身份证号码、种族、性别、宗教、婚姻状况或工会会员身份），因为我们此时不收集您的敏感个人数据。</p><img src="https://counter.adcourier.com/c2kuc2hlbi43NjQ3MC4xMDkyMUByaGljbi5hcGxpdHJhay5jb20.gif">
<p><strong>We're Hiring: VOCM Project Manager</strong></p><p>Are you passionate about leveraging user insights and social seeding strategies to create impactful campaigns? Do you have experience translating user feedback into actionable product and content strategies while delivering exceptional results? If you have a proven track record in VOCM (Voice of Customer Management) and Social Seeding projects, we'd love to have you on our team as a VOCM Project Manager!</p><p><strong>Key Responsibilities</strong></p><ul><li>Requirement Analysis & Solution Implementation:<br /> Gain deep insights into real user needs (VOCM) and social seeding goals (e.g., social engagement, key opinion leader/key opinion consumer outreach), and translate these into actionable solutions. Independently prepare essential deliverables such as PRDs, communication flowcharts, content prototypes (e.g., social seeding copy templates and UGC guidance), and other key documentation.</li><li>End-to-End Project Management:<br /> Manage the full lifecycle of VOCM or Social Seeding projects (from requirements gathering, strategy formulation, content production, channel distribution, to performance analysis). Coordinate internal and external teams (e.g., business/brand stakeholders, marketing/social media teams, KOLs/KOCs, designers, developers, data analysts, compliance, etc.) to plan and track project progress. Deliver high-quality results on time, meeting user insight or social engagement goals (e.g., exposure, engagement rate, conversion rate).</li><li>Data Monitoring & Performance Optimization:<br /> Monitor key metrics for VOCM (e.g., user feedback response rate, pain point resolution rate, NPS/CSAT) and Social Seeding (e.g., impressions, interaction rate, conversion rate, ROI). Provide weekly and monthly performance reports and optimize content strategies, distribution channels, or touchpoints through data-driven insights.</li><li>Stakeholder Engagement & Prioritization:<br /> Collaborate with user research teams, frontline business departments (e.g., customer service, sales), or brand partners to collect user feedback (e.g., complaints, usage scenario feedback) or social seeding needs (e.g., product launch positioning, target audience preferences). Prioritize requirements using tools such as MoSCoW or KANO, and assess the feasibility of implementing strategic solutions.</li><li>Cross-Team Collaboration & Enablement:<br /> Assist marketing and operations teams in developing and executing Social Seeding strategies (e.g., building KOL/KOC networks, creating content distribution plans). Provide findings from user insights (VOCM) or social seeding training to help frontline teams better address user needs and optimize communication strategies.</li><li>Competitor and Industry Analysis:<br /> Study competitor VOCM systems (e.g., user feedback collection mechanisms, pain point resolution strategies) or Social Seeding tactics (e.g., influencer collaboration models, trending topics and platform trends). Present differentiated analysis reports and suggest innovative approaches tailored to industry trends (e.g., platform-specific content on Xiaohongshu, Douyin, Bilibili, or private domain user operations).</li></ul><p><strong>Qualifications</strong></p><ul><li>Bachelor's degree or above, with 5+ years of experience in internet product management, user operations, or social marketing project management. Led at least one end-to-end VOCM system setup (e.g., user feedback platforms, NPS projects) or a Social Seeding project (e.g., product seeding campaigns, KOL collaboration plans).</li><li>Proficiency in mainstream product management tools (e.g., Jira, Confluence, TAPD) and project management methodologies, with expertise in user journey mapping, user feedback segmentation models, or social marketing funnel analysis.</li><li>Strong data analysis skills, with hands-on experience using Excel, SQL, Tableau, or similar tools to build dashboards (e.g., user pain point distribution, interaction analysis reports) and independently conduct performance analyses.</li><li>Ability to identify and extract key insights from large volumes of user feedback (VOCM) or social data (e.g., comments, likes) and transform them into actionable strategies (e.g., content/feature optimizations, seeding messaging adjustments).</li><li>Social Content Expertise: Familiarity with social platform rules (e.g., Xiaohongshu content tones, Douyin algorithm logic), experienced in creating platform-friendly seeding strategies (e.g., tiered KOL collaboration, UGC mechanisms), and capable of managing content quality and delivery schedules.</li><li>Excellent cross-functional communication skills, capable of articulating project objectives across diverse teams (user research, content, compliance, marketing) to ensure seamless collaboration and problem-solving.</li><li>Fluent in English, with the ability to communicate and collaborate effectively in an international team.</li><li>Bonus Qualifications: Familiarity with social platform APIs and ad distribution tools (e.g., Xiaohongshu Pugongying, Douyin Xingtu), experience managing KOL/KOC relationships, participation in user growth or private domain seeding projects, or expertise in building VOCM platforms and content operations targeted toward C-end users.</li></ul><p><strong>What We Offer:</strong></p><ul><li>Lead high-impact projects that bridge the gap between user insights and innovative social seeding strategies.</li><li>The opportunity to collaborate with forward-thinking individuals and brands in a fast-paced, creative environment.</li><li>Competitive compensation and benefits package tailored to your experience and impact.</li><li>Opportunities for professional growth and skill-building in the evolving fields of VOCM and social marketing.</li></ul><p> </p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice https://www.roberthalf.cn/en/privacy-statement. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><hr /><p>点击"申请"，即表示您明确同意 Robert Half 可以使用您的个人信息来处理您的工作申请，并不时与您联系以获得未来的就业机会。 如需进一步了解 Robert Half 如何处理您的个人信息以及如何访问和更正您的信息，请阅读 Robert Half 隐私声明<a href="https://nam02.safelinks.protection.outlook.com/?url=https://www.roberthalf.cn/en/privacy-statement&data=05|01|[email protected]|45960615caf741a897da08db12e2448b|16532572d5674d678727f12f7bb6aed3|0|0|638124535281002861|Unknown|TWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=|3000|||&sdata=txey6FkFkoVyheBOucHzeYO1yTcFywlr7N4oX7M8axY=&reserved=0">https://www.roberthalf.cn/en/privacy-statement</a> 。请不要在您的简历中向我们提交任何敏感的个人数据（例如身份证号码、种族、性别、宗教、婚姻状况或工会会员身份），因为我们此时不收集您的敏感个人数据。</p><img src="https://counter.adcourier.com/c2kuc2hlbi45ODU5My4xMDkyMUByaGljbi5hcGxpdHJhay5jb20.gif">
<table><tbody><tr><td><p><strong>Key Responsibilities</strong></p><p><strong>1. Trade Compliance & Customs Management:</strong></p><ul><li>Develop, implement, and oversee the company's global trade compliance program.</li><li>Ensure full adherence to all import/export regulations (FDA, USDA, CBP, CFIA, etc.), including HTSUS classification, valuation, and country of origin determination.</li><li>Manage customs broker relationships and performance, ensuring accuracy and efficiency in all filings.</li><li>Lead internal audits and manage customs inquiries, protests, and prior disclosure processes.</li><li>Stay current on changing international trade laws and assess the impact on company operations.</li></ul><p><strong>2. Transportation & Logistics Leadership:</strong></p><ul><li>Develop and execute transportation strategies that optimize cost, service, and reliability.</li><li>Manage a multi-modal logistics network (TL, LTL, intermodal, air, ocean) for both domestic and international shipments.</li><li>Lead carrier selection, contract negotiations, and performance management (KPIs) for a portfolio of transportation providers.</li><li>Drive continuous improvement in routing, load optimization, and mode selection.</li></ul><p><strong>3. Cold Chain Integrity & Management:</strong></p><ul><li>Serve as the company subject matter expert on cold chain logistics.</li><li>Establish and enforce strict protocols for temperature monitoring, trailer/container pre-cooling, and load integrity.</li><li>Oversee the management of refrigerated assets and ensure carrier compliance with our temperature requirements.</li><li>Investigate and resolve any temperature excursions, implementing corrective and preventive actions.</li></ul><p><strong>4. On-Time Delivery & Operational Excellence:</strong></p><ul><li>Own the On-Time-In-Full (OTIF) and On-Time Delivery (OTD) metrics for inbound and outbound shipments.</li><li>Implement robust tracking, tracing, and proactive exception management processes.</li><li>Analyze performance data to identify root causes of delays and develop strategies for improvement.</li><li>Collaborate closely with Planning, Procurement, Warehousing, and Customer Service to ensure a seamless, reliable supply chain.</li></ul><p><strong>5. Team Leadership & Development:</strong></p><ul><li>Lead, mentor, and develop a high-performing team of logistics and compliance professionals.</li><li>Foster a culture of accountability, continuous improvement, and cross-functional collaboration.</li><li>Manage the departmental budget, providing forecasts and reporting on performance against financial targets.</li></ul><p><strong>Qualifications & Experience</strong></p><p><strong>Required:</strong></p><ul><li>Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field.</li><li>10+ years of progressive experience in transportation, logistics, and international trade compliance.</li><li>A minimum of 5 years in a leadership role within the <strong>food, beverage, or perishable goods industry</strong>.</li><li><strong>Demonstrable, hands-on experience with cold chain logistics</strong> and a deep understanding of the challenges associated with temperature-sensitive products.</li><li>Expert knowledge of U.S. customs regulations (19 CFR) and experience with other North American trade programs (e.g., USMCA).</li><li>Proven track record of negotiating freight contracts and managing a multi-million dollar transportation budget.</li><li>Strong analytical skills with experience using TMS, ERP systems (e.g., SAP, Oracle), and MS Office Suite.</li></ul></td></tr></tbody></table><p> </p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice https://www.roberthalf.cn/en/privacy-statement. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><hr /><p><em>点击"申请"，即表示您明确同意 Robert Half 可以使用您的个人信息来处理您的工作申请，并不时与您联系以获得未来的就业机会。 如需进一步了解 Robert Half 如何处理您的个人信息以及如何访问和更正您的信息，请阅读 Robert Half 隐私声明<a href="https://nam02.safelinks.protection.outlook.com/?url=https://www.roberthalf.cn/en/privacy-statement&data=05|01|[email protected]|45960615caf741a897da08db12e2448b|16532572d5674d678727f12f7bb6aed3|0|0|638124535281002861|Unknown|TWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=|3000|||&sdata=txey6FkFkoVyheBOucHzeYO1yTcFywlr7N4oX7M8axY=&reserved=0">https://www.roberthalf.cn/en/privacy-statement</a> 。请不要在您的简历中向我们提交任何敏感的个人数据（例如身份证号码、种族、性别、宗教、婚姻状况或工会会员身份），因为我们此时不收集您的敏感个人数据。</em></p><p> </p><p> </p><img src="https://counter.adcourier.com/YmVsbGEud2VpLjI2MzY4LjEwOTIxQHJoaWNuLmFwbGl0cmFrLmNvbQ.gif">
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