<p><strong>We're Hiring: CRM Project Manager</strong></p><p>Are you an experienced CRM Project Manager with a track record of leading transformative customer relationship management projects? Do you thrive on translating business needs into actionable product solutions? If you're ready to lead CRM systems from inception to implementation, we'd love to have you on board!</p><p><strong>Key Responsibilities</strong></p><ul><li>Requirement Management &amp; Solution Implementation:<br /> Deeply understand CRM business needs (e.g., customer lifecycle management, sales funnel optimization, customer service processes) and translate them into actionable product solutions. Independently deliver key documentation including PRDs, business process flows, prototypes, and functional specifications while ensuring alignment with business goals.</li><li>End-to-End Project Management:<br /> Lead the full lifecycle of CRM system development (from requirement gathering, design, development, testing, go-live to iteration). Coordinate resources across departments (business units, product, vendors, Infra, security, compliance, etc.), create project plans, and monitor progress to ensure high-quality delivery within set timelines.</li><li>Data-Driven Optimization &amp; Monitoring:<br /> Define and monitor key CRM metrics (e.g., customer conversion rates, lead follow-up efficiency, user retention, and feature usage). Generate weekly and monthly data reports and utilize insights to optimize product features and business workflows.</li><li>Requirement Prioritization &amp; Feasibility Assessment:<br /> Collect feedback and new requirements regarding CRM system usage from business teams, prioritize using methodologies like the MoSCoW method or KANO model and evaluate the technical feasibility to balance business value with implementation costs.</li><li>Cross-Team Collaboration &amp; Enablement:<br /> Assist operations, sales, brand, and marketing teams in developing CRM feature adoption strategies (e.g., training plans, usage guides). Provide product training and hands-on support to improve front-line teams' efficiency in using the system.</li><li>Competitor Analysis &amp; Industry Insights:<br /> Regularly analyze competitor CRM functionalities and provide differentiation reports. Combine insights with industry trends (e.g., customer management in social ecosystems, niche user needs) to propose product enhancements and innovation strategies.</li></ul><p><strong>Qualifications</strong></p><ul><li>Bachelor's degree or above with 5+ years of experience in internet product/CRM system project management; successfully led at least one full-cycle CRM system project from 0 to 1, with expertise in C-end CRM scenarios (e.g., sales management, customer service, membership operations).</li><li>Proficient in the use of mainstream product management tools (e.g., Jira, Confluence, TAPD), and project management methodologies. Expertise in user journey mapping and business process modeling is required.</li><li>Strong data analysis abilities with hands-on experience using tools like Excel, SQL, and Tableau to build dashboards and conduct quantitative analysis of task outcomes.</li><li>Outstanding communication skills with the ability to clearly articulate product strategies and logic while driving collaboration across cross-functional teams.</li><li>Fluent in English, capable of seamless communication and collaboration in an international environment.</li><li>Bonus Qualifications: Familiarity with mini-program development frameworks and experience in user growth projects. Candidates with prior CRM system product management experience will be given preference.</li></ul><p><strong>What We Offer</strong></p><ul><li>Manage high-impact CRM projects that drive business growth and customer satisfaction.</li><li>Work with a global team in a collaborative and fast-paced environment.</li><li>Competitive compensation and benefits package.</li><li>Opportunities for professional development and learning in a growing field.</li></ul><p><strong> </strong></p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice https://www.roberthalf.cn/en/privacy-statement. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><hr /><p>点击"申请"，即表示您明确同意 Robert Half 可以使用您的个人信息来处理您的工作申请，并不时与您联系以获得未来的就业机会。 如需进一步了解 Robert Half 如何处理您的个人信息以及如何访问和更正您的信息，请阅读 Robert Half 隐私声明<a href="https://nam02.safelinks.protection.outlook.com/?url=https://www.roberthalf.cn/en/privacy-statement&amp;data=05|01|[email protected]|45960615caf741a897da08db12e2448b|16532572d5674d678727f12f7bb6aed3|0|0|638124535281002861|Unknown|TWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=|3000|||&amp;sdata=txey6FkFkoVyheBOucHzeYO1yTcFywlr7N4oX7M8axY=&amp;reserved=0">https://www.roberthalf.cn/en/privacy-statement</a> 。请不要在您的简历中向我们提交任何敏感的个人数据（例如身份证号码、种族、性别、宗教、婚姻状况或工会会员身份），因为我们此时不收集您的敏感个人数据。</p><img src="https://counter.adcourier.com/c2kuc2hlbi43NjQ3MC4xMDkyMUByaGljbi5hcGxpdHJhay5jb20.gif">