Junior IT Support Engineer/Business Application Support (EC)

Salary : RMB60000 - RMB120000
Location : Shanghai
Post Date :
Employment Type : Project
Job Order Number : EC11271409
Line of Business : Management Resources

Description :

Job profile

  • Monitor and support daily system routine processes
  • Execute defined procedures precisely
  • Resolve user questions and issues
  • Work with level 2 support for unresolved issues
  • Record resolution documentation
  • Escalate for effective resolutions to next level support or Asia IT support.

Mandatory requirement

  • Communication, comprehension and analytical skills

Added advantage

  • Experience in Business ERP functions and flow
  • Experience in IT Helpdesk support
  • PL/SQL editors and SQL query writing (for troubleshooting and checking test result)
  • Retail industry or system knowledge
  • Advanced IT technical skills (programming, scripting, system admin, database admin…)

Other requirements

  • Fluent in English and Mandarin is mandatory
  • University degree in IT or related field
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Room 2639, 26th Floor, Central Plaza Office Tower, No. 381, HuaihaiZhong Road
200020 Shanghai
Phone : +86 21 6032 0555

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