IT Support Manager – Business Application Support(EC)

Salary : RMB180000 - RMB240000
Location : Shanghai
Post Date :
Employment Type : Project
Job Order Number : EC11331409
Line of Business : Management Resources

Description :

IT Support Manager – Business Application Support

Job profile

  • Monitor performance on supporting service delivered to meet service level.
  • Manage and supervise supporting team
  • Guide and coach supporting team
  • Report service performance KPI to management, and put improvement action plans in place
  • Responsible for end to end support service delivery
  • Team building
  • Support 24*7 critical incidents

Mandatory experience

  • At least 3 years experience as IT service management or managerial position
  • Understanding of business software / ERP functional design
  • Retail industry and system knowledge
  • Strong Communication, comprehension and analytical skills

Added advantage

  • Experience in Business ERP functions and flow
  • Experience in retail ERP
  • Presentation skill in English
  • Advanced IT technical skills (programming, scripting, system admin, database admin…)
  • Intermediate Linux administration and scripting skills
  • Ability to write PL/SQL query (for troubleshooting and checking test results)

Other requirements

  • Good in English and Mandarin is mandatory
  • University degree in IT or related field
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Shanghai

Room 2639, 26th Floor, Central Plaza Office Tower, No. 381, HuaihaiZhong Road
200020 Shanghai
Phone : +86 21 6032 0555

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