Customer Support Specialist & Operations(MX)


Salary:

RMB ¥300000 - 420000 / annum

Location:

Shanghai

Date posted:

May 8, 2019

Employment type:

Project

Job reference:

MX191624

Specialisation:

Project consulting


Description
The Company
Our client is a US listed MNC with operations in 100 locations globally. They are specializing in providing software control solutions and platforms and a wide range of solutions services to supply chain and logistic systems. You will be representing the company as a consultant to support their project in China. This project is a year long and you will need to play the role of on ground Customer support specialist.

The Role
As a Project consultant in customer support specialist, you will be involved directly with their customers which includes floor operators, maintenance, IT and business unit.
You need to support customer queries s relative to the software application that effects their operation
At times working with Level 1 and Level 2 Help Desk teams when necessary
Walking with users through the end user guide and ensure the client understands the process
You will also be needed to provide troubleshooting services and customer focus delivery support.

Your Skills & Experience
Related Bachelor's Degree with focus on IT, MIS or networking
Proficient in Microsoft office suite with experience in Windows server and Work station operating systems.
3-6 years' experience in customer support and troubleshooting
Good communication and people skills ]
Experience in Information technology & service, computer software industry will be an advantage

About you
This is a 12 months project engagement. You will part of the project team for this client. In addition, if you are open to 6 to 12 months full-time project opportunities or looking for a professional environment which offers great variety and challenges - We are looking for you.
Robert Half Ltd is committed to equal opportunity and we value diversity at our company. We do not discriminate on the basis of categories protected under local law.



Shanghai

Room 1912-14 19th Floor Shanghai Two ICC
No. 288 South Shaanxi Road Xuhui District Shanghai
Xuhui Qu
Shanghai Shi 200031
cn
+86 21 6032 0555
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